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Base Knowledge Knowledge Search Criteria - Screen Make Editable
Presently the Base Knowledge Knowledge Search Criteria Screen cannot be editted. No extra fields can be added and no Free text can be added to advise Customers on how to best search. The only thing you can change is to hide fields that are present...0 Reviewed by Alemba Product Manager
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Self-Help Portal Configuration / Design (Add/Remove fields for Knowledge Search)
Upon going to configure the Self-Help menu in the vFire Customer Portal, we've found that we can remove and hide fields (as per Admin response to CORE-I-406), but there's no ability to add any additional fields. The ability to add additoinal field...0 Reviewed by Alemba Product Manager
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Listing the software stakeholders in an email template
Having the stakeholders of a particular software listed in an email template is not available at the moment. If this was available, it would help the organization be more transparent with the users.0 Reviewed by Alemba Product Manager
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Expand timesheet actions recorded
Customer would like emails send to show as an action against the analysts timesheet actions. In addtion to this, they would also like a better breakdown of work that was completed, as if individual fields are changed, it just records the action an...
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Reviewed by Alemba Product Manager
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Add Account Disabled to Person Search Criteria
Add 'Account Disabled' checkbox to the Person Search Criteria for Person Search. This would allow users to easily filter out person records that are disabled, but not yet deleted. Our audit requirements require that person records must be left as ...1 Reviewed by Alemba Product Manager
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Filtered service action list based on service selection
I want to add a selectable service action field to the incident form with a filtered list of entries based on the service which was selected. The service actions will be linked to the service in the CMDB.1 Reviewed by Alemba Product Manager
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IPK Status on Clone Calls
Currently the IPK Status when cloning a Call defaults to the next in the IPK Status list, however we'd like the flexibility to clone a call to any IPK Status, including Calls (from Calls) which isn't currently an option.0 Reviewed by Alemba Product Manager
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Service Action Filter on IPK Designer screen
Allow the ability to filter the SERVICE_ACTION_REF field on the IPK call details screen in designer. this can then allow us to select specific ones dependent on the IPK status being used (Incident, Major Incident, Service Request etc.)0 Reviewed by Alemba Product Manager
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Delegation - Ability for customers to update & manage their own delegate via the Portal
Note: This is relevant to a vFire setup where passwords are not utilised. Our organisation has single-sign on for the vFire Customer Portal and vFire Core applications. --- When we explored the delegation feature of vFire, we noted that there was ... -
Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager