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Dark Mode
It would be nice to have dark mode available for Core (especially) and for the other interfaces as well. I use Dark Mode on just about everything I use on a typical day. It helps reduce the glare0 Reviewed by Alemba Product Manager
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Set a start and finish time for the chat feature so it can add/remove itself at specific times
We are manually switching chat on and off during the day so that agents are only logged into it within specific time frames. Can we set any time frames in which Chat can be used?0 Reviewed by Alemba Product Manager
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Long Forms with errors automatically take customers to the error message at the top of the form
When you submit a request via the portal it looks like nothing has happened and the system does not return you to the top where the error message is so you are unaware that there is an issue. There is no generic error message at the bottom of the ...0 Reviewed by Alemba Product Manager
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Automatic Notification when new KB item is published
When a new KB item is created, we would like an email notification to be sent to a particular group. There is an option for this to occur manually, but we would like automatic email. We would like our service desk team to be aware of any new knowl...0 Reviewed by Alemba Product Manager
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Search custom text area fields
Searching custom text area fields would be useful because our end users would be able to find calls/requests/tasks results within vFire for screensets that may leverage custom text area fields. It would benefit all vFire customers that leverage cu...1 Awaiting Release Assignment
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Improve Saved Search Sharing
Currently saves searches can only be shared with your current IPK/ Workflow group in ASM which limits the ability to share searches out of the box. It also means if someone shares a search the people in their group have no choice but to have it in...0 Reviewed by Alemba Product Manager
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Linking Multiple CI/Services to calls/requests and tasks
We want to link multiple CI to tasks/requests and Incidents. In the old version I could select multiple CI at once using the shift key, but this is no longer possible in V10.0 Reviewed by Alemba Product Manager
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Save as you Go/Type
Ability for updates/notes to be saved without needing to use the Save Button, either when adding notes or through the Conversation Widget.
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Reviewed by Alemba Product Manager
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Person Templates overwrite the mapped IPK/WF Groups
When applied through Integration the Person Imports will overwrite Analysts Group Membership to be blank if not mapped as part of the Template.
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Reviewed by Alemba Product Manager
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Enabling Task > Current group on Request Notifications
As Request workflows are managed by tasks and the overall request sits with a default group e.g. Service Desk, notifications are being sent to the request group but there is no option to notify the 'Task > Current Group' All updates on the requ...0 Reviewed by Alemba Product Manager