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Use of full window on object page
For calls that have a number of attachments added to them, it would be nice to utilize more of the available screen real estate. Currently the object list has a limited height that one has to scroll through. Simply increasing the height of the obj...0 Reviewed by Alemba Product Manager
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CMDB Item Designer Screen Service Portal
It would be really useful if we could edit the screens on the CMDB item pages for the service portal. Currently you can delete the fields included but unable to add any additional fields or other items such as HTML editor or inner widgets which wo...0 Reviewed by Alemba Product Manager
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Add a disclaimer wording or page to the core login screen
The ability to have a option to add a disclaimer if a client needs it for their analysts because of company policy would be good to have. Similar to bulletin board
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Reviewed by Alemba Product Manager
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Link between User and Organisation and Location fields on Call Screens (as per v9.x)
In 9.12 in our call screens, when the Organisation field (CLIENT_COMPANY_REF) is populated with an Organisation, the user field is filtered by this selection... only brings up Users who are in that particular Organisation. I can re-add the 'Organi...0 Reviewed by Alemba Product Manager
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Make the add note section more intuitive
CaseWare wanted to put forward this suggestion for quick notes: The add note configuration section of the system isn't very intuitive. Its not clear if you have to click the pencil or if you don't to edit the actual quick note text. This only edit...
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Reviewed by Alemba Product Manager
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Stop Emails being sent on automated tasks when change is made
We would like to stop emails being sent to the manager or owner of a task when there is an update to an automated task. We have an External supplier task that is used for our Jira connector, it currently notifying both the manager and owner when a...0 Reviewed by Alemba Product Manager
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Banner pop up at Core log in for latest news, announcement or changes
Similar to the banner that pops up advising of a session timeout ( bright yellow bar with text ) we want to be able to set up a similar banner that would work like latest news for portal. This feature will assist us in advertising ASM related late...1 Reviewed by Alemba Product Manager
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Portal - Cancel button offered no ‘are you sure’ option
raised from Christchurch city council Alemba project ccc DevOps bug 92866 The cancel button in Self Service Portal form offered no ‘are you sure’ option before clearing all the fields and exiting the form.0 Reviewed by Alemba Product Manager
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Change "Old Password" wording in front end
We have had cause to recreate a number of our user passwords and force them to reset them on first login. When the user is prompted to reset their password, the form asks them for their old password. Some are confused and enter the password they p...0 Reviewed by Alemba Product Manager
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Update note and service/type overwrite based on Parent Ticket Information
I have been unsuccessful in identifying whether this is on the Alemba roadmap. Is it possible to enable an option to distribute notes added to child tickets when the parent is updated. Additionally, is it possible for child tickets to see an overw...0 Reviewed by Alemba Product Manager