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Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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Workflow Template - Undo Feature
In Hermes 10.6.8 The Dependency diagram saves each action such as deleting a task, therefore it would be useful to also include an Undo Feature in case an action is accidentally performed.
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Reviewed by Alemba Product Manager
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Ability to add in working hours to the auto call closure
Currently our auto close is configured to close a ticket if no response within 48 hours. What we want to do is exclude non-working hours into this function.0 Reviewed by Alemba Product Manager
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Enable SLA notifications against a task not the request
Given how the workflow module works requests do not get assigned to anyone and is purely task based. That said we are unable to assign the SLA notifications to the task current group/analyst and thus these are sent to the default group of the requ... -
Task deferrals linking and stopping SLA
Currently we are unable to defer tasks successfully meaning in these instances our requests are breaching SLA. If a request task is on hold (for example we are pending their agreed start date) we want to be able to defer the task like we can defer... -
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date0 Reviewed by Alemba Product Manager
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Workflow Rules
Building a workflow sometimes consists of creating rules. It will be great if we can choose a rule from a list that will be used on multiple screens sets within the same workflow. Currently, a rule needs to be recreated for each screen sets within...0 Reviewed by Alemba Product Manager
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Conditional Branch - add ability to configure what happens if NO rules are met
This would simplify some of the conditional branches created - and would allow for odd scenarios when RULES are not met. Currently the request just stops and no tasks are active. It would be nice to (at a minimum) build in an email/task to the adm...1 Reviewed by Alemba Product Manager
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Delay task date calculations (pre scheduled date task trigger)
When a delay task is set, being able to calculate a plus or minus time for the actual task to be triggered. For example if a traveler has a date of travel, to trigger the Analyst task to lift restrictions 3 days prior tot he date of travel.0 Reviewed by Alemba Product Manager
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Global Header/Footer - Template/Type Override
Each header/ footer is assigned a data field name which can be used to inject the footer design into messaging templates. Ability to Override the Global Header Footer on a per Message Template or Message Type basis. The ability to set review dates...0 Reviewed by Alemba Product Manager