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Suggested items in request catalogue search on self service
Hi, An idea from one of our managers. He believes the suggested knowledge feature on the call screen is fantastic. Could a form of that be incorporated into the request catalogue screen? We've got quite a lot of service actions now and anythin...0 Reviewed by Alemba Product Manager
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Deep linking URL builder
It would be nice to be able to have a “Provide Link” or "Build URL"button. As I find myself having to either work it out manually or save a link in my email somewhere for future use. A button that automatically builds a deep linking URL would take...2 Reviewed by Alemba Product Manager
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Add associated 'Request No' to Service Order search in My Orders pane
Would be very handy to be able to display the Request No that is created by the Service Action in the Service Order search screen and My Orders pane in the Self Service Portal. At present there is only 'Master Request No' available in designer whi...0 Reviewed by Alemba Product Manager
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Total of results to be displayed on search results in portal
When running a search against calls/requests/ci's through the self service portal it would be helpful to have the total of returned results appear above the search results. So if there are 50 calls returned from a search a total should appear at t...0 Reviewed by Alemba Product Manager
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Advanced search filtering linking to filtered fields in portal
At present, when you have filters aplied to a field, if the user then selects the advanced search button on the right of the field, they are sent to an unfiltered generic search pane.This can make searching via portal fields inconvenient, misleadi... -
Self-Help Portal Configuration / Design (Add/Remove fields for Knowledge Search)
Upon going to configure the Self-Help menu in the vFire Customer Portal, we've found that we can remove and hide fields (as per Admin response to CORE-I-406), but there's no ability to add any additional fields. The ability to add additoinal field...0 Reviewed by Alemba Product Manager
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Delegation - Ability for customers to update & manage their own delegate via the Portal
Note: This is relevant to a vFire setup where passwords are not utilised. Our organisation has single-sign on for the vFire Customer Portal and vFire Core applications. --- When we explored the delegation feature of vFire, we noted that there was ... -
Self Service Portal - Tiles Visible only to vFire Analysts
It would be an amazing feature, if we were able to share some tiles to ONLY analysts. We have the ability to share to organisations and specific people (if we add them in manually) but it would be amazing if we could choose in the subscriber group...1 Reviewed by Alemba Product Manager
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Update Person Details
I think it would be a good idea to allow people to update there personal details that get stored in person records. For example, telephone number(s) extensions, maybe unique identifier?1 Reviewed by Alemba Product Manager
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Service Order Visibility to be selectable
The Self Service portal provides a modern UI for the logging of requests and calls through the service catalog. This modern UI experience is very well received by our customers and allows for end users to not have to be concerned with whether they...