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Ability for analysts to re-open a chat session that has been closed due to the lack of connectivity
We have a number of users on mobile devices. When they move from a wired to wireless connection, or between wireless points, connectivity is lost and the Chat session closes. Analysts can see that they have instigated the Chat session, but can't r...0 Reviewed by Alemba Product Manager
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Approve and Reject buttons in User Approval emails should automatically Approve or Reject task
Currently using the 'Approve' or 'Reject' button at the bottom of a User Approval email just opens an email draft with the word 'Approved' or 'Rejected' in the subject line, meaning it still needs to be processed by first level support. The 'Open ...1 Reviewed by Alemba Product Manager
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Editing Portal Review Screen
Hi All, Currently the Task area in the Portal Review screen can be edited by making it 'hidden', however this will hide the task area in the Portal Review screen altogether and not just some fields only. If the system could allow for just some of ...0 Awaiting Release Assignment
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Can we get tool tips setup for the 'Indicator' icons on the 'My Incident' Widget in the Portal homepage?
Can we get tool tips setup for the 'Indicator' icons on the 'My Incident' Widget in the Portal homepage? Currently, there is no way for the customers to identify what these indicators mean except to check the online help page.0 Reviewed by Alemba Product Manager
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The Type tier fields in Portal are not user friendly.
The Type tier fields in Portal are not user friendly. They should be consistent with the type tiers in Core. -
Touch Capable Portal
The new portal with expandable menus doesn't work with a touch screen Windows tablet, as you are unable to access the submenus. Can it be upgraded to work better?0 Assigned to a Release
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Extend the number of search fields for calls/requests & Ci's
If your security role allows you to view organisation or all calls / requests / CI's then allow for additional search fields to be displayed to search on logged by User and CI User0 Reviewed by Alemba Product Manager
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Having clickable categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...0 Awaiting Release Assignment
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Better View of Call History for Users
The call 'history' in SSP is too cluttered - users want to see the latest update to calls but the content of any responses/updates from analysts is mixed up with call forwarding, SLA application etc. There should be differentiation for the user be...2 Assigned to a Release
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QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...1 Reviewed by Alemba Product Manager