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update subscriber group from a self service request
It would be useful for stakeholders outside of core admin to be able to update subscriber groups that give their team access to workflows - along with the automation to update the subscriber group from the request0 Reviewed by Alemba Product Manager
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Link through to Service Catalog items from Call Categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...
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Reviewed by Alemba Product Manager
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Track usage of My Options Items
As an administrator - I want to create a My Options menu that is helpful for my customers. When I add items to the menu - whether they are OOB items or a Custom item - I'd like to know how often it is clicked. This would help me determine which it...0 Reviewed by Alemba Product Manager
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Auto-close user approval tasks after x time
We would like to auto close user approval tasks if not actioned within a set time. We are giving our users 3 days to approve a task (in our case, a device acceptance approval), and if not actioned, we will assume that they have approved it. I've t...1 Reviewed by Alemba Product Manager
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Log on behalf of tickets to show in portal
Show all tickets in widgets in the portal and searches where: a) The person logging in = user. Note: the user field is put on submission forms to enter the person who you are logging on behalf of or otherwise the standard behaviour is, the user fi...1 Reviewed by Alemba Product Manager
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Provide Back button when searching for Calls in customer portal
Previously in infra when you performed a call search in the customer portal and opened a call you could click on back to view the search calls again. In vfire the back option has been taken away. Now you click on Search and you taken to the search...0 Reviewed by Alemba Product Manager
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Allow self service display category to specify partition
This would allow for only the related self service display category's to be displayed based on the partition the customer is logged into. This would be more user friendly and speed up searching for the item they are looking for.0 Reviewed by Alemba Product Manager
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Customisable portal screen
I am aware we are on an older version of the product available (9.6) but I think it would be beneficial to have the capability to update portal request screens after submission. e.g. The review screen after submission - includes Template, priority...6 Awaiting Release Assignment
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Showing results when typing is great! Can we trigger this by paste as well?
When we start completing a form, the results showing up as one types is a great feature. Sometimes people will paste to a field (for example computer name). Can we monitor this event to, to invoke the search?0 Reviewed by Alemba Product Manager
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Self-Service Portal Request Review Screen should support conditional display
I have a request that has hidden sections - that only display if the user selects specific field values. I'd like to display the fields based on rules on the request review screen - but the fields there do not support conditional display. It would...