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Default Target of HyperLink Creation
When you create a new HyperLink in a field the default Target is automatically selected with "ServiceManager". In the most cases you want to open the page in a own "New Window" outside of Service Manager. It would be good to have the default value...0 Reviewed by Alemba Product Manager
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Configure character size in search results
We got a complaint that the displayed Characters in the search result is too small. Is it possible to make the Character Size in the result sets of searches configurable?0 Reviewed by Alemba Product Manager
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Copying and pasting request details
VSM 9.1.7 -Copying and pasting request details When using the copy button, at the top of an existing Request, then opening a new Request and clicking on the Paste button, all the details of the previous request are copied across, including the Ref...1
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To be able to change the background colour on the front page
The Analysts are logging tickets and this is their main workload. The Pure White screen is very bad for the eyes. And for dyslexic people. Please can you add a feature so this can be adjusted as needed.0 Reviewed by Alemba Product Manager
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Option to keep call screen open on forward
Currently when you forward a call in vFire Core, as soon as you close the forward screen the call details screen also closes. If the analyst wants to do more work on the call or add extra information, they then have to go and search for the call o...0 Reviewed by Alemba Product Manager
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Make the background color of the wrapper pages a configurable option
No description provided0 Reviewed by Alemba Product Manager
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Set default impact/urgency for requests/calls logged in-wrapper
When logging a call or request in-wrapper, there is no method to set default values (like you can with call templates). This would be useful if a very complex form is in place.0 Reviewed by Alemba Product Manager
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Since 9.2.0 it's imposible to disable automatic browse list refresh.
Since 9.2.0 it's imposible to disable automatic browse list refresh. In earlier versions there was a posibility to disable automatic refresh by going to a list columns configuration (Select Columns) and unchecking the checkbox "Automatic refresh"....0 Reviewed by Alemba Product Manager
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Customer wants a take action OLA using IPK override times for P1 and P2 tickets.
Customer wants a take action OLA using IPK override times for P1 and P2 tickets. However, the system will not allow me to configure just a take action OLA with IPK override clocks configured without also configuring a resolve OLA. A warning messag...0
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Contract expiry field mapper
Contract expiry field mapper - multi QD. Only 1 Service or CI can be added into multi QD field. (same problem noted in QA on create request task). New suggested functionality that would be good to get in the product at some point