Currently when you forward a call in vFire Core, as soon as you close the forward screen the call details screen also closes. If the analyst wants to do more work on the call or add extra information, they then have to go and search for the call or use the forwarded calls tickbox in workload. Our analysts are all in multiple queues.

It would be good to add an option (or button) to the call forward screen to keep the call details screen open after forwarding.