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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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The Service catalog search screen should be available is designer for editing
The service catalog search screen should be available in designer so that changes can be made to the items displayed. For example, removing the option to click on the tile to review to the item or change the link to display a different screen.0 Reviewed by Alemba Product Manager
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Automating Promoted Items Page to Display the Most Frequently Requested Services
The promoted items landing page is a great idea for the service catalog. The issue for a large corporation population is that you probably only want to put the services out there that are most frequently used vs manually entered suggested items. H...0 Reviewed by Alemba Product Manager
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'Send back' an incomplete request submitted via self service
Sometimes when users make a request via the portal they don't complete all of the correct details. Provide the ability for an Analyst to 'Send Back' a request to the customer to fill in more details. A ‘please re-do this form’ if admin determines ...
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Reviewed by Alemba Product Manager
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Wrap Text on Service Catalogue Tile Title
This is useful if the length of the Service Action Title is larger than the width of the Service Catalog Tile.0 Reviewed by Alemba Product Manager
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when request is saved for later - canit be shown on the home page under section pending submitted
useful for the customer, as at then moment it disappears and they need to go and search for the unsubmitted forms - most of the time they forget they have already started one and then we end up with one submitted and a lot of unsubmitted requests ...0 Reviewed by Alemba Product Manager
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Service Actions - URL or Download should submit "something" so you can see who is using the item
Being able to create a service action that takes the customer to a different URL or allows them to download something is very useful for the customer. However - from an administrator stand point - you don't know how many times the service action t...0 Reviewed by Alemba Product Manager
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Add Service Action description to the Request Catalog search function
The Request Catalog search function only searches the text in a Service Action title. It would be good if it could also search the Service Action description and return matching Service Actions.0 Reviewed by Alemba Product Manager
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Need the ability for customers orders to expire after so many days
currently thy stay active in the system and when doing a search for open calls they show up as active but not submitted - since enabling Service orders on the customer portal (29th August 2016) we have 1853 service orders active but not submitted -
HTML Code Input
The ability to specify HTML code such as line breaks / pages <p> to make the display of information through the self service portal better. For instance the Add me to major incident option only provides a short description and does not carry...0 Reviewed by Alemba Product Manager