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Self Service Portal - Advance Search
At the moment the search function on the customer portal only gives them the ability to search the title of the tile. It would be great if when they did a search they could search on the description as well. So it brings up all tiles that had that...0 Reviewed by Alemba Product Manager
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Add "Include Suspended calls" to search options
If I'm monitoring our open calls I don't want to see suspended calls. I would like an option to include / exclude these from search results. Alemba service desk advised my only option for this is to query the DB....1 Reviewed by Alemba Product Manager
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Ability to search Notes by what analyst added them.
Presently you can search for last action analyst, current analyst, logging analyst but cannot search for last note added by analyst. We do not always take action on tickets if they are in another teams queue, especially tasks. This makes it diff... -
Add Date and User variables to Advanced search screen parameters list
1) A variable to insert the current users name like in windows %username%. Would be very useful so a shared saved search would be relevant for all analysts without the need to customise for each. 2) A date variable like Today() or NOW() or GETDATE...0 Reviewed by Alemba Product Manager
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Share saved searches to users outside your IPK or Workflow groups
Currently you can only select to share saved searches to those in the same IPK or workflow group as you. As admin of the system I have saved searches which I would like to roll out to all users. Currently I have to add myself to their group before...0 Reviewed by Alemba Product Manager
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Be able to search CI Audit history
Add a way of searching the CMDB Item Audit history from within vFire. I’m often asked to try and find a CI that used to belong to someone. Currently I have to use a SQL query directly on the SQL DB to search the Audit logs “Previous Value” of the ...0 Awaiting Release Assignment
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To be able to Save a search from People Search screen
If you run a search under People screen, there is no option to save the search as you can under Call search screen. I find that this would be extremely handy especially if you have a complex Advanced Search0 Reviewed by Alemba Product Manager
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Logging Officer field for Searching Requests
Hi All, Currently there is only a 'Logging Officer' field on the Call side of the system, which makes it easier to identify who logged a Call. Unfortunately there is no 'Logging Officer' field on the Request side, which make its near impossible to...1 Reviewed by Alemba Product Manager
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Next and Previous buttons in Request Search Function
When viewing a Call record opened for review in a Call Search list, there are two icons which allow the user to move to the Next or Previous record. This functionality would be useful to me as Change Analyst in the Request Search List rather than ...0 Reviewed by Alemba Product Manager
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Refresh Searches with a Keyboard Shortcut
When doing a search (CMDB, Request, Call, etc.) there should be the ability to refresh the page using a keyboard shortcut (something like F5 does on most browsers).0 Reviewed by Alemba Product Manager