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Need "Select all and unselect all" option in "Limit type by IPK status" screen.
Please add the option to select all and unselect all in the limit type by ipk status screen. This option is really needed as we have number of types across 5 to 10 statuses. Please refer attachment for details.0 Reviewed by Alemba Product Manager
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Add reset button to Add Columns screen
Adding/removing/reordering columns is really helpful to personalize View and Search screens, but when you are new to Alemba, it's easy to remove useful default columns and not easily find them again. A reset button added to the Add Columns screen ...0 Reviewed by Alemba Product Manager
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Allow the selection of IPK icons
Allow the selection of icons for different IPK Statuses. At the moment the out of the box IPK Statuses have a fixed icon and additional IPK Statuses recieve a plain icon. Please can we enahance admin to allow us to select the icon we would like to...
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Awaiting Release Assignment
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Email on update to IPK stakeholders, similar to notification to forum officer
an anlayst can be manually added as forum officer. the analyst then will receive all email updates for the calll. Call stakeholder do not receive automatic update emails. all emails have to be manual to that stakeholder. If this can be enabled, it...0 Reviewed by Alemba Product Manager
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Ability to link more than one CI to a Call
Often times an incident can involve more than one CI. For example, a customer can have a problem with Outlook on their laptop. We'd like to link the Call to both the Software CI for Outlook and the CI for their laptop.1 Reviewed by Alemba Product Manager
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Call Linking - Search defaults to include IPK Status (Problem),
Call Linking - Search defaults to include IPK Status (Problem), Service and Type Tier pre selected This needs to be set to have no Search Criteria to be preselected Throughout the Product it would be really useful if you could set through the Admi...0 Reviewed by Alemba Product Manager
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Allow linking of tickets for users that are not the owner of the ticket
Our Officers are often confused about the Linking functionality. I have two enhancement requests here. 1. Allow Linking of Tickets also if you are not the owner of the ticket / if the ticket is already closed. Currently linking functionality is gr...0 Reviewed by Alemba Product Manager
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Personal favourites list of groups
Hi, having a lot of workgrops (around 1000) in the forwarding list it is difficult to identify the right one. Because officers often use the same forwarding groups it would be great to have the option for maitaining a personal favorite list of gro...0 Reviewed by Alemba Product Manager
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Is there a way to limit/stop users from closing tickets at the request level?
Is there a way to limit/stop users from closing tickets at the request level? We have quite a few people closing Change & Release tickets at the request level, without going through the entire workflow process. Is there a way to limit/stop use...1
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Option to make type tier levels mandatory
In VSM Type Tiers is there an option to make the drill down level mandatory. eg you have to choose 3 tiers Customer would like there to be an option, in VSM, that forces officers to choose an element from all three type tiers. e.g. Desktop > In...0 Reviewed by Alemba Product Manager