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Ability to use rules in message templates
It would be great if rules could be included to use in message templates so we can automatically format the email with specific information relating to the exact things the user has requested.2 Awaiting Release Assignment
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Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on...0 Reviewed by Alemba Product Manager
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Hide Fields using Rules on Message Template
I am wanting to design an email template that goes out to Line Managers when an IT account is created. I want to be able to hide things that aren't relevant on this email. For example a starter may or may not have access to our rent payment syst...0 Reviewed by Alemba Product Manager
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CC Function (Email Received)
CC Function (Email Received) When an email is opened that has been sent from a call people copied in are not visible.0 Awaiting Release Assignment
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Ability to make email box on call closure screen checked by default for calls logged using standard call logging
Organizations like to ensure that an email is sent to a customer on call closure. Currently the analyst has to check the email box each time. System settings or access to the screen by designer is desired to control whether or not this checkbox is...1 Reviewed by Alemba Product Manager
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Modify who is notified when the note is added via the portal
Currently when a note is added to a task, the manager of the CR is notified. If possible can this be amended so that it can be modified as to who is notified when the note is added via the portal. The manager of the change is not always the correc...1 Reviewed by Alemba Product Manager
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Approval Email Attachments
Develop functionality to enable user approval emails to be configured to include attachments which have been uploaded to the original request. If you could specify the file names in the task config this would open up the possibility to share relev...2 Reviewed by Alemba Product Manager
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Review Incident/Request whilst typing a Note/Email
Would be useful to be able to review other incidents/requests whilst typing a note or email on an incident/request. In addition, sometimes I need to refer to a note added on the history at the bottom but started typing the email whilst at the top ...1 Reviewed by Alemba Product Manager
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Email Template - Pre-set an email template with recipients already listed.
We can pre-set an email template with recipients already listed e.g. like in an Outlook OST file? If so, can we also have the option to change them if we need to? We can pre-set an email template with an attachment (which links to our Document ...0 Reviewed by Alemba Product Manager
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CC function (send email)
CC function (send email) When sending email to more than 1 person email received doesn’t show who is copied in. They do get the email, but other names do not appear.