The one liner disappears when a call is closed

When an auto call close rule is applied to open/resolved or unresolved calls, the "one liner" field is overwritten. And even if the one liner field of the rule is empty.

Can we ensure that the one liner entered in a resolved / unresolved call is kept when the call is closed?

Thank you,

  • Laurent
  • Nov 9 2020
ASM10 / Other
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    • Laurent commented
      November 09, 2020 16:43

      Perfect! Thanks Dave.

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    • Admin
      Dave Ball commented
      November 09, 2020 16:05

      This issue should be resolved in the upcoming 10.4 release.

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