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Default Email Address Option
Enable the ability to have response emails sent from the analysts default group email address. e.g. If an IPK or Request group have an email address specified, this address could be used when responding to a customer rather than the email address ...0 Reviewed by Alemba Product Manager
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Provide ability to be able to configure Service Search Screen in Designer without customisation
Currently in vFire self service end users would not necessarily know what is the best option to choose when presented with the Service Search Screen, nor would they be aware of the service ref. If this search screen is configurable in Designer, th...1 Awaiting Release Assignment
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Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason
Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason.0 Reviewed by Alemba Product Manager
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Ability to update Organizations within Nano
Is it possible to have a search in the Nano Interface for Organization so we can view and update Organization Details?0 Reviewed by Alemba Product Manager
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Log a Request - full list page - allow page to be in columns
Version 10.6.7, the Full Request List page with the list of requests on the left looks great but leaves a lot of white space on the right. It would be great if you could have the option to set this page to two columns so more requests can be seen ...0 Reviewed by Alemba Product Manager
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Date/Time selection defering a Call
When you defer a Call you can select a Time in the past. Defering a call should only allow selection of a time in the future.0 Reviewed by Alemba Product Manager
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Update note and service/type overwrite based on Parent Ticket Information
I have been unsuccessful in identifying whether this is on the Alemba roadmap. Is it possible to enable an option to distribute notes added to child tickets when the parent is updated. Additionally, is it possible for child tickets to see an overw...0 Reviewed by Alemba Product Manager
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Ability to add attachments to closed Incidents
You can add a note to a closed Incident, would be ideal if you can add a document when a ticket is closed so officers don't have to re-open it to add.1 Reviewed by Alemba Product Manager
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Change colour of drop-down box text/background
Do you know what would be involved to change the font/background colour combination on lists in ASM so they are more readable? In the screenshot below grey text on a blue background on the Admin Role Required list is very hard to read.2 Reviewed by Alemba Product Manager
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In Nano prompt analyst to enter a reason when suspending a call
Currently in ASM Core you can enable an option to prompt an analyst to enter a reason when suspending a call, we would like to see the same functionality applied to Nano.0 Reviewed by Alemba Product Manager