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Link to open KB articles in core rather than just the portal
Would it be possible to create hyperlinks to individual KB articles that will open the article in core, rather than just in the portal as they do now.0 Reviewed by Alemba Product Manager
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Add 'Your Groups Calls' to NANO
Nano currently doesn't display all calls for the group, like the 'Your Groups Calls' menu in Core.0 Reviewed by Alemba Product Manager
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Make the add note section more intuitive
CaseWare wanted to put forward this suggestion for quick notes: The add note configuration section of the system isn't very intuitive. Its not clear if you have to click the pencil or if you don't to edit the actual quick note text. This only edit...
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Reviewed by Alemba Product Manager
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Ability to search for requests that have attachments
We would like to be ableto search specific workflow requests that have objects attached. It doesn't appear to be possible in the current versions available. -
Stop Emails being sent on automated tasks when change is made
We would like to stop emails being sent to the manager or owner of a task when there is an update to an automated task. We have an External supplier task that is used for our Jira connector, it currently notifying both the manager and owner when a...0 Reviewed by Alemba Product Manager
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See owned CIs for the person record
Was the person record I would find it useful to be able to see all the linked (owned) CIs for that customer1 Reviewed by Alemba Product Manager
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Mandatory field on one liner when closing a call
As this goes out to a user on an email, it would force the analyst to complete it, otherwise they could leave it blank and the user has know idea of the details of the fix.0 Reviewed by Alemba Product Manager
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Method to copy or cascade stakeholders on CMDB items.
IT would be great to be able to copy/paste stakeholder lists between CI's and bulk update stakeholders when they change. We have all CI's linked up to the Services they are part of, and the Service CI has all the relevant stakeholder information. ...1 Reviewed by Alemba Product Manager
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System Time Out variable needs to be expanded beyond one time
Currently - every session is subject to the same timeout value. We would like to request that there be three separate values - one for analysts using Core or Nano, one for customers using the Self-Service Portal and one for API sessions. The three...0 Reviewed by Alemba Product Manager
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Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de...