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Rules that can be configured before a call can be closed
It would be nice to be able to setup a series of rules that must be met before the call can be closed. Good examples: If call has an SLA - clock must be running before call can be closed If system is partitioned, call type partition must equal cal...0 Reviewed by Alemba Product Manager
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Designer> Fix “An” to “A” on deleted pop up & a suggestion on wording
1) When renaming a message template, a pop up appears saying that you can’t rename it because the name is the same as a deleted message template. The first word “An” should be “A” in the popup for the situation above. (see screen capture attached)...0 Reviewed by Alemba Product Manager
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To allow the self-service portal to have access icons to enable login view ASM native login accounts and SSO etc
This would use the same set-up as Core0 Reviewed by Alemba Product Manager
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Subscriber groups can be used to INCLUDE people. But what if I want to EXCLUDE people?
I have a service action that I want to share with everyone EXCEPT for a small group of people. Because my customer base incudes 30,000+ people, I can't create a subscriber group and hope to keep it updated to include everyone but the small subset ... -
Field required before request/task completed, but not until
It would be helpful to be able to mark a field as required before the request/task could be completed, but not until. The "required" aspect would only be triggered when the complete button is clicked. This would allow for fields to be updated over... -
Add the option for any into the from task (parent task) section of the rule builder for a conditional branch
It would be good to have the option to select an option called any for the from task (parent task) section when creating a new rule for a conditional branch. This would mean that any input to the conditional branch will then route the workflow the...0 Reviewed by Alemba Product Manager
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Drop down list on forms to search organisation
Currently we use a 'Single Search Field' to look up our businesses. However this is reliant on the person knowing what they need to search for. e.g when someone searches for Bakkavor Desserts we have several different sites. So they may type in ju...0 Reviewed by Alemba Product Manager
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Add an admin screen for Task Type Filter Table
Add an admin screen with suitable explanation to enable task types to be added to the 4 filters that are used.0 Reviewed by Alemba Product Manager
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Amending the name of a knowledge base type on internal search screen within ASM Core
When you change the title it does not affect every screen, would be nice to have the option0 Reviewed by Alemba Product Manager
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Include Bulk Update capability for Knowledge Administration
When doing knowledge administration on hundreds of articles, a bulk update capability that would allow moving articles between profiles and types, and updating other data in bulk would be extremely beneficial
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Reviewed by Alemba Product Manager