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Further information on 'Call history tab'
On the call screen within Alemba, is there the capability to add further information onto the 'call history tab' so we could add extra columns in to help with seeing the full picture on an incident that has been logged.0 Reviewed by Alemba Product Manager
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Use of full window on object page
For calls that have a number of attachments added to them, it would be nice to utilize more of the available screen real estate. Currently the object list has a limited height that one has to scroll through. Simply increasing the height of the obj...0 Reviewed by Alemba Product Manager
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Problem - Portal section with Add Me function enabled
Could not find anything relating to this but we currently update our users any known IT issues with end user impact and any associated workarounds via a bulletin board. It would be useful if we had a problem section, in the customer portal, with a...2 Reviewed by Alemba Product Manager
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Designer - should be just that - you should be able to design any screen and any part of the screens - I would like to be able to move the cancel button to the top of the screen where the customer can see it and then cancel the form without having to scroll down
our customers are new to the service catalogue and have never had to cancel forms before - so when they are browsing at the forms they then use the IE back button or just close out of the screen - putting the form into their cart and then into a n...0 Reviewed by Alemba Product Manager
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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Show that a task / call has been delegated to someone else
If I am managing a request and a task in that request is currently with an analyst who has delegation set, I would like to be able to see who is currently responsible for this task. There is currently no way of knowing this.0 Reviewed by Alemba Product Manager
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.0 Reviewed by Alemba Product Manager
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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CMDB Item Designer Screen Service Portal
It would be really useful if we could edit the screens on the CMDB item pages for the service portal. Currently you can delete the fields included but unable to add any additional fields or other items such as HTML editor or inner widgets which wo...0 Reviewed by Alemba Product Manager