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Customisable portal screen
I am aware we are on an older version of the product available (9.6) but I think it would be beneficial to have the capability to update portal request screens after submission. e.g. The review screen after submission - includes Template, priority...6 Awaiting Release Assignment
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Combined Searches
We would like the ability to be able to amalgamate calls, incidents and tasks into one search in Core. This feature is available in Officer and helps us create easily visible shared searches for each team's total outstanding workload.0 Reviewed by Alemba Product Manager
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Create an Outbound CSV connector
Use the logic of the integration platform to create/write an outbound set of Data into a CSV file on a periodical basis. This could be used for third party integrations and reporting.
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Awaiting Release Assignment
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Ability to add further filters to Nano Tasks view
At present when looking at Tasks in Nano it shows the same information as the Core Tasks Outstanding> Tasks Outstanding view. It would be useful, especially for Managers, to be able to also view Tasks Outstanding> Your Group's Tasks as it is...2 Reviewed by Alemba Product Manager
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Need the ability for customers orders to expire after so many days
currently thy stay active in the system and when doing a search for open calls they show up as active but not submitted - since enabling Service orders on the customer portal (29th August 2016) we have 1853 service orders active but not submitted0 Awaiting Release Assignment
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search -
VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...0 Reviewed by Alemba Product Manager
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In Designer, change the 'Hidden' field value to be 'Visible'
ER: In Designer, change the 'Hidden' field value to be 'Visible' instead. This would make it easier to configure fields that need to be both visible and mandatory. If a field needs to be set to both mandatory and visible when a checkbox is selecte...0 Reviewed by Alemba Product Manager
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Allow custom SQL queries to populate field values
Customer have another customisation they have developed for the portal which again, I think we could improve upon to provide benefit to the product. They require this replicating to be able to roll out vFire in their environment. The customisation...0 Awaiting Release Assignment
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Bulk remove related CIs from records (e.g., Contracts)
Although there is functionality to add multiple CIs against another record (contracts, etc.) there is no functionality to bulk remove CIs from records. In the case of contract - where 100/1000's of CIs can be associated to one record - you have to...0 Reviewed by Alemba Product Manager