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Bulk remove related CIs from records (e.g., Contracts)
Although there is functionality to add multiple CIs against another record (contracts, etc.) there is no functionality to bulk remove CIs from records. In the case of contract - where 100/1000's of CIs can be associated to one record - you have to...0 Reviewed by Alemba Product Manager
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Create an Outbound CSV connector
Use the logic of the integration platform to create/write an outbound set of Data into a CSV file on a periodical basis. This could be used for third party integrations and reporting.
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Awaiting Release Assignment
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search0 Reviewed by Alemba Product Manager
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Need the ability for customers orders to expire after so many days
currently thy stay active in the system and when doing a search for open calls they show up as active but not submitted - since enabling Service orders on the customer portal (29th August 2016) we have 1853 service orders active but not submitted -
Bring back the type ahead feature - this is greatly missed in v10
The inability to type ahead to a section in list significantly increases the time it takes to assign calls, or to do day-to-day administration. Please bring back the type-ahead functionality wherever possible.0 Reviewed by Alemba Product Manager
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VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...0 Reviewed by Alemba Product Manager
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Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
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User ability to load custom self service portal skins
We have an extra portal that needs to be loaded by yourselves for each change, which makes development by ourselves very slow and problematic0 Reviewed by Alemba Product Manager
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Enable Quick Launch functionality for CMDB Items (and other entities)
Currently QuickLaunch is only available from Call, Request and Task. I would like to be able to use this from the CI screen to be able to launch web pages etc to look at additional details for the CI from other tool sets. There is no reason why th...0 Reviewed by Alemba Product Manager
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In Designer, change the 'Hidden' field value to be 'Visible'
ER: In Designer, change the 'Hidden' field value to be 'Visible' instead. This would make it easier to configure fields that need to be both visible and mandatory. If a field needs to be set to both mandatory and visible when a checkbox is selecte...0 Reviewed by Alemba Product Manager