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Automating Promoted Items Page to Display the Most Frequently Requested Services
The promoted items landing page is a great idea for the service catalog. The issue for a large corporation population is that you probably only want to put the services out there that are most frequently used vs manually entered suggested items. H...0 Reviewed by Alemba Product Manager
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Ability to Search who has taken action on jobs for a specific day, not just last actioned.
We presently have the ability to search for jobs an analyst has last taken action on or if they are the current analyst or logging analyst but do not have the ability to search for any jobs they have touched / taken action on at any point. We wo...0 Reviewed by Alemba Product Manager
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'Send back' an incomplete request submitted via self service
Sometimes when users make a request via the portal they don't complete all of the correct details. Provide the ability for an Analyst to 'Send Back' a request to the customer to fill in more details. A ‘please re-do this form’ if admin determines ...
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Reviewed by Alemba Product Manager
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Workflow designer improvements [4]- comments
I would love to be able to have a comments box that could be added anywhere in the workflow. The comments box would only display in the workflow template. I could leave notes for myself explaining why I did things a certain way – or who had reques...1 Reviewed by Alemba Product Manager
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Search custom text area fields
Searching custom text area fields would be useful because our end users would be able to find calls/requests/tasks results within vFire for screensets that may leverage custom text area fields. It would benefit all vFire customers that leverage cu...1 Awaiting Release Assignment
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Splunk connector
Our organisation is moving towards using Splunk for analysis and monitoring. It would be very great if there was a Splunk connector with which to do things like log calls from events etc.3 Reviewed by Alemba Product Manager
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Hide Fields using Rules on Message Template
I am wanting to design an email template that goes out to Line Managers when an IT account is created. I want to be able to hide things that aren't relevant on this email. For example a starter may or may not have access to our rent payment syst...0 Reviewed by Alemba Product Manager
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Advance Search options for date fields
When using date fields in the advance search options, you need to select an actual date. It would be helpful if you could put less than today, or today less 5 days. I have an advance search that is used in a daily stand-up meeting each morning tha...1 Awaiting Release Assignment
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Dark Mode for vFire core.
No description provided0 Reviewed by Alemba Product Manager
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Global Search - Ability to choose what default entities to search by as an Admin setting
Within the Global Search within the self service portal, it would be great if there was an option in System Administration to say what the default entities to search by would be. For example, just search by service actions and knowledge articles r...0 Reviewed by Alemba Product Manager