-
Bulletin attachments to show on vFire alert email
Currently when you create a bulletin with attachments and send out the email, the email does not contain the associated attachments. This would be extremely useful to those who don't always have vFire open and can access the attachment from the em...1 Reviewed by Alemba Product Manager
-
UI button configuration in Nano
It would be great if we could have more control over the UI buttons of a call in Nano. We are currently unable to hide the SLA Resolve button (which is unnecessary for us). It would also be useful to be able to change their location, such as havin...1 Reviewed by Alemba Product Manager
-
Can contributors be manually removed from KB articles?
Can contributors be manually removed from KB articles? Customer would like to know because if an officer changes job role they may no longer require to receive emil notifications for KB articles they contributed to. If this is not possible, I woul...1 Reviewed by Alemba Product Manager
-
Updating multiple child calls
update on multiple child calls Please advise on a best way of sending comments (updates) to a multiple child calls. If Service Desk have a Major incident with 150 child calls, is VSM capable to populate an update to all child calls with a single c...0 Reviewed by Alemba Product Manager
-
Saved Searches tab label
Saved Searches in the Main Application should include the name of the Saved Search in the Tab or in a label so that officers can identify the search once it is openend. Is not identifiable on the Search Screen when loaded:0 Awaiting Release Assignment
-
Email template colours
We believe that we have found a bug whilst walking through Email Templates on a Customer site. The customer is Barnardo’s and we are using their ‘new’ Core v9.2.1 whilst my I am able to replicate this in my ‘test’ VM which is running v9.2.0. Withi...0 Awaiting Release Assignment
-
Ability to search across all text fields
ER: Ability to search across all text fields, even extension text and text area fields. Original text from customer: Some of our users have expressed frustration with not being able to search for any text entered in a call or a request. For exampl...0 Reviewed by Alemba Product Manager
-
Enable colouring on calls outstanding and call search by Service.
Enhancement Request: Enable colouring on calls outstanding and call search by Service. Information from site: As we move towards a Service Delivery approach in our organisation, we have calls designated to a few different Services landing in each ... -
9.2 rules builder for screen designer
9.2 rules builder for screen designer. Jeff would like to see the below changes. 1. When dialog opens only be given one checkbox to enable the rule or not. 2. When the rule is applied, would like to see the rule name in the field properties Both o...0
-
Is it possible to link an incident as a parent record to a request?
A query from a user, is it possible to link an incident as a parent record to a request? It doesn't look like you can as if you are in a request then you can only link an incident as a child record, and visa versa if you are in an incident record ...2 Reviewed by Alemba Product Manager