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Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...0 Reviewed by Alemba Product Manager
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QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...1 Reviewed by Alemba Product Manager
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external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...0 Reviewed by Alemba Product Manager
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Suggested items in request catalogue search on self service
Hi, An idea from one of our managers. He believes the suggested knowledge feature on the call screen is fantastic. Could a form of that be incorporated into the request catalogue screen? We've got quite a lot of service actions now and anythin...0 Reviewed by Alemba Product Manager
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Designer - Add a Field "Intelligence"
In the "add a Field" pane. if there could be a way to show "recently used" fields with some intelligence of recently used fields it would massively speed the process up. I've building a workflow needing 8 different screen types and i'm bored to ... -
Ability for incoming email to read subject line and only reopen a call based on certain subject lines, contents within the email
When you switch on 'reopen closed calls' option on the incoming email monitor. It would be good if you could say to only reopen the call and attach the contents as a note, if the subject/body contained certain words. e.g. if a customer replies to ...0 Reviewed by Alemba Product Manager
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Deep linking URL builder
It would be nice to be able to have a “Provide Link” or "Build URL"button. As I find myself having to either work it out manually or save a link in my email somewhere for future use. A button that automatically builds a deep linking URL would take...2 Reviewed by Alemba Product Manager
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Display and manage Organisation/Company structure data within an Organisation Diagram
Display the Organisation/Location data within the tool in diagram form - including the logical (reporting lines to Manager) as well as physical (person Y is located in Department/Organisation X). Enable administrators/managers to manipulate the da...0 Reviewed by Alemba Product Manager
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Add associated 'Request No' to Service Order search in My Orders pane
Would be very handy to be able to display the Request No that is created by the Service Action in the Service Order search screen and My Orders pane in the Self Service Portal. At present there is only 'Master Request No' available in designer whi...0 Reviewed by Alemba Product Manager
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Multiple selections in dropdown boxes during for searches.
Currenty when you perform e.g. a Call search and you have a dropdown as selection criteria (e.g. Location) you need to select one value out of the drop down list. Often you want need to search for more than one entry out of the dropdown list, and ...0 Reviewed by Alemba Product Manager