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Display the image associated with the service in the call
Ability to display the image associated with the service in the call. As is the case with VIPs (attach files)1 Reviewed by Alemba Product Manager
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return to borders to screens
is it posssible to return hard borders to screens - such as object tab as analysts trying to add objects outside of the border and not releazing it - alos hard to tell on admin screens without borders around areas0 Reviewed by Alemba Product Manager
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When you order a quantity of a service action, the form counter at the top should not decrease with each submission
If a customer enters a quantity of 3 in a service action and clicks the button - they are presented at the top with a counter that says Form 1 of 3. After clicking continue - this changes to 1 of 2. This confuses customers and they think they lost...0 Reviewed by Alemba Product Manager
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add last action as a column
add column that allows you to see the last action on a ticket when searching calls0 Reviewed by Alemba Product Manager
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Quick Forms - Add Rich Text
Can we add the ability to use rich text to the quick form questions so we can format the text of the questions and to allow links to internal intranet pages. This would greatly enhance the quick form functionality0 Reviewed by Alemba Product Manager
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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
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Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
Allow saved searches for contracts
We can currently use saved searches for Calls, requests, tasks and CMDB items. Can saved searches be extended to other entities such as contract search?0 Reviewed by Alemba Product Manager