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Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search0 Reviewed by Alemba Product Manager
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Bulk remove related CIs from records (e.g., Contracts)
Although there is functionality to add multiple CIs against another record (contracts, etc.) there is no functionality to bulk remove CIs from records. In the case of contract - where 100/1000's of CIs can be associated to one record - you have to...0 Reviewed by Alemba Product Manager
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Bring back the type ahead feature - this is greatly missed in v10
The inability to type ahead to a section in list significantly increases the time it takes to assign calls, or to do day-to-day administration. Please bring back the type-ahead functionality wherever possible.0 Reviewed by Alemba Product Manager
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Enable Quick Launch functionality for CMDB Items (and other entities)
Currently QuickLaunch is only available from Call, Request and Task. I would like to be able to use this from the CI screen to be able to launch web pages etc to look at additional details for the CI from other tool sets. There is no reason why th...0 Reviewed by Alemba Product Manager
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Integration with Microsoft Power Automate (Flow)
Providing incoming/outgoing triggers for Power Automate would open up a lot of automation possibilities both in terms of communication but also in the 'real world'. For instance, a motion or moisture sensor being triggered could generate a call or...1 Reviewed by Alemba Product Manager
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Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
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User ability to load custom self service portal skins
We have an extra portal that needs to be loaded by yourselves for each change, which makes development by ourselves very slow and problematic0 Reviewed by Alemba Product Manager
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Ability to change order in user and analyst search fields settings
I cannot change order of the user/ analyst search fields settings. Hence first item in search results is most of the time irrilevent to the search. If the order was changable likje any other field select option, it could be easily personalised mor...1 Reviewed by Alemba Product Manager
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Access to the queue for outgoing mails
In the event of an email delay, for example, this would allow the queue to be viewed. Currently it is possible for incoming mails but not for outgoing mails.0 Reviewed by Alemba Product Manager