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IPK and Workflow Groups Management - Owners
Is it possible to add a field so you can add the owner of this group / reporting manager. This way when someone requests to be added to a specific queue we know who the owner of that queue is so they have to get approval from them instead of kee...2 Reviewed by Alemba Product Manager
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Alemba API - Field Propoerties
It is not currently possible to determine whether a field is added onto a specific screen or get any details on its properties via the API. This would be very useful for more complex integrations such as chatbots where the screen model could be bu...0 Reviewed by Alemba Product Manager
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Person Search Field - search for disabled records too
When defining a person search field - it would be beneficial to be able to tell the specific extension field that disabled records should be searched too. The current search field by default is limited to searching only active records. I want to b...0 Reviewed by Alemba Product Manager
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Allow Nano and vFire Core to run at the same time
I would like to concentrate effort on improving customer portal and Nano screens and gradually move people away from vFire core to reduce the effort of maintaining screens, and giving people a simple intuitive interface within the browser. The 3 i...1 Reviewed by Alemba Product Manager
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Analyst able to create Teams/Livechat discussions and record in tickets
Users can instigate Teams and live chats from the portal. ability for the analyst to be able to instigate those chats with the same record into ticket features.0 Reviewed by Alemba Product Manager
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Approval Email Attachments
Develop functionality to enable user approval emails to be configured to include attachments which have been uploaded to the original request. If you could specify the file names in the task config this would open up the possibility to share relev...2 Reviewed by Alemba Product Manager
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Linking KA Updates Call Attributes for Consistent Reporting
Our global service desks and operation centers rely heavily on knowledge articles (KA) and use knowledge-centered support activities, each call must be linked to a KA prior to escalation and closure. To help with the consistency of our reporting w...0 Reviewed by Alemba Product Manager
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Add the name of user who has a call currently open
This would be useful so we are able to see who has a call open, and can then contact the user to close it. Otherwise user's open calls and then don't do anything on them throughout the day1 Reviewed by Alemba Product Manager
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Test Email Template from Designer
Would be great to be able to test the email template from designer without having to create a ticket in the system. Would be fine to ask for a request number or call number to pull the data from, but being able to test an email template before mak...0 Reviewed by Alemba Product Manager
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Provide ability to start with "clean screen" - no windows open
When I sign into vFire - I typically have a specific destination in mind. The windows that open from my last visit to vFire only get in the way. I'd like an option (maybe in the preferences section) to tell the system that I want to start with a c...1 Reviewed by Alemba Product Manager