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'Back to ticket' button on self service portal after adding note
Would be useful if customers could click a button to take them back to the ticket instead of just a dead end where they then have to go to 'Home' on the left and find the ticket again.0 Reviewed by Alemba Product Manager
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Ability to change the look of MMA links
Customer have indicated that they would like to change the MMA links in a number of ways. Things such as removing the "Open Task" button from an Approval MMA link so only the Approve and Reject button show (so if they have not rolled out the porta...0 Awaiting Release Assignment
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Problem - Portal section with Add Me function enabled
Could not find anything relating to this but we currently update our users any known IT issues with end user impact and any associated workarounds via a bulletin board. It would be useful if we had a problem section, in the customer portal, with a...2 Reviewed by Alemba Product Manager
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Designer - should be just that - you should be able to design any screen and any part of the screens - I would like to be able to move the cancel button to the top of the screen where the customer can see it and then cancel the form without having to scroll down
our customers are new to the service catalogue and have never had to cancel forms before - so when they are browsing at the forms they then use the IE back button or just close out of the screen - putting the form into their cart and then into a n...0 Reviewed by Alemba Product Manager
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Surveys for Workflows are not very usable
Surveys for Workflows are not very usable Cannot use the Closing group as not practical for requests NGC require surveys to be based on workflow template or process. Maybe have an exclusion on some templates instead of specific templates. Or i...1 Awaiting Release Assignment
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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Show that a task / call has been delegated to someone else
If I am managing a request and a task in that request is currently with an analyst who has delegation set, I would like to be able to see who is currently responsible for this task. There is currently no way of knowing this.0 Reviewed by Alemba Product Manager
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Ability to customise resolution screen
On the "Close Call" screen it would be good to be able to customise the fields shown, so that you can determine additional mandatory fields that users should be filling out.0 Awaiting Release Assignment
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager