-
Automatic Notification when new KB item is published
When a new KB item is created, we would like an email notification to be sent to a particular group. There is an option for this to occur manually, but we would like automatic email. We would like our service desk team to be aware of any new knowl...0 Reviewed by Alemba Product Manager
-
Designer: Only prompt when no changes have been made recently
When saving a screen set, you immediately exit and a prompt appears asking you to save changes. There should be no save prompt right after you save the screen set as this is time consuming and annoying to deal with over and over (and over!).0 Reviewed by Alemba Product Manager
-
adding analysts to groups
Currently admins need to find the analyst account and add groups to each analyst account - can there be an option on the assignment group, where we can then choose the analysts and add them this way instead of having to go into each analyst record...1 Reviewed by Alemba Product Manager
-
Troubleshooting Mode for Submission Forms
Submission forms allow you to build very complex forms with hidden fields and fields that are optional or required based on other field values. However, when a form has several dozen fields and a lot of them are hidden, one messed up rule can be a...0 Reviewed by Alemba Product Manager
-
Spell check on right click within email window
In a call either in the description or actions and solutions panel, you can right click a mispelt word and run the spell check. This isn't available in the html widget in the emails panel, and although there is a spell check button below, we would...0 Reviewed by Alemba Product Manager
-
delegations be able to add sgtart and end date for customer and admin
to be able to add a start date and an end date - would be very helpful and would help with customer who fiorget they have placed the delegation on and it might only be needed while on annual leave -
Allow copy of an existing rule within designer when creating a new rule
When creating a new rule it would be great if we could have a button on existing rules to copy it where it would then open the same screen as if you were editing/ created a new rule but from here we can set a different name for the rule and also m...0 Reviewed by Alemba Product Manager
-
Bulk Suspend Tickets
When a problem job is created and children are linked to it, then these jobs are forwarded to the team that is investigating the issue. We can bulk close these jobs and can close them by closing the parent but cannot highlight a few jobs from the ...1 Reviewed by Alemba Product Manager
-
Ability to send notifications based on downtime
We would like to set up notifications based on call downtime reach to some value?
0
Reviewed by Alemba Product Manager
-
Workflow task to add/modify/delete Bulletin Board Items
It would be nice for a significant change, or a change that spans a significant time to automate the creation of a bulletin board item when the change starts and then have a task to disable it when it ends. This would make communication of signifi...0 Awaiting Release Assignment