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Mandatory 'CMDB Item' field in the Knowledge Bank
When attempting to set the 'CMDB Item' field in a Knowledge Bank template as mandatory, we found that it could not be done. I'd like to suggest that the ability to make the CMDB Item (Service) field mandatory be implemented, as the Service Window ...0 Reviewed by Alemba Product Manager
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There is no way to suspend a task.
There is no way to suspend a task. They know there is a delay task but they want to be able to suspend a task in ad-hoc situations. This would be useful in VSM and vFire2
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CC function (send email)
CC function (send email) When sending email to more than 1 person email received doesn’t show who is copied in. They do get the email, but other names do not appear.0 Awaiting Release Assignment
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Limit Customer Survey based on IPK Status for Calls Customer Survey systems
Add functionality to Customer Survey systems created for Calls to allow them to limit based on IPK Status. This would be useful because it would allow IT Department's the ability to only survey on one and/or many IPK status of their choosing inste...1 Reviewed by Alemba Product Manager
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Alphabetical Shared Searches
We have a lot of shared searches. Currently they jumble into a random order which isn't alphabetical and looks messy. I have been told that there isn't an option to make this list alphabetical, therefore I am suggesting that this becomes an option...1 Reviewed by Alemba Product Manager
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Enhancement to better manage officers and groups needed
Enhancement to better manage officers and groups needed Possibly having a tab on the Group Admin screen where the officers can be added or removed directly to the group by the administrator May need to have group administrators who can do this. -
Allow Updates and New Call Logging via Email to be independent of each other
A number of customers want to use email to update calls/request/approval for ease for their users but want to encourage use of the self service for logging as the service catalogue provides them greater control over directing the call or request a...0 Reviewed by Alemba Product Manager
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csv connector for links
create a new csv connector that can be used to create links between two entities. this already exists as a customised version of the csv connector and is basically a modified icnf file0 Reviewed by Alemba Product Manager
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Assigning parent tickets to an analyst with the child tickets
There isn't functionality currently to assign child tickets automatically when assigning the parent ticket to an Analyst. So that the Analyst dealing with the Parent ticket also gets ownership of the child tickets.0 Reviewed by Alemba Product Manager
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If you have linked Organisations to Locations then you should have the option to always update the location when you change or remove the organisation
The functionality worked differently in Infra 8 where if you have the location and organisation linked then the removal of one would remove the other but new functionality in version 9 allows you to have more than one location per organisation and...0 Reviewed by Alemba Product Manager