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Filters on all fields made visible on SSP my calls, my approvals etc
Our customer have feedback that it would be useful to them to have a filter option so they could group similar case types together. e.g. as we have single portal but multiple partitions and business support areas (IT, HR, Finance) they find it dif...0 Reviewed by Alemba Product Manager
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Change how the SSP categories work
Currently the SSP uses a dropdown list for categorisation. It would be more useful and user friendly, to have categories as tiles (the same as how the form tiles themselves show) to drill down into the categories for users to find what they want. ...0 Assigned to a Release
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Ability to Clone Rules in Designer
It would be nice to be able to clone, save or copy rules in designer if needed0 Awaiting Release Assignment
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Allow KB Authors to specify contributors
Currently the auther of an article is the person who created the article, notifications for review etc are sent to this person. Furthermore, constibutors can only be added by the person actually editing the article, which can be difficult dependin...
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Reviewed by Alemba Product Manager
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Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates. -
Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.0 Reviewed by Alemba Product Manager
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Ability to set the date field to only allow selection of current or future dates
On the Service Request submission screen, it would be great if we could have the ability to set the date field to only accept current and future dates when filled in by the end user on the Self Service Portal.0 Reviewed by Alemba Product Manager
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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
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Ability to set custom colour for the top bar and menus for different environments like in previous versions
Since the new menu was introduced in ASM 10.5.x you can't change the menus to a custom colour instead only light and dark mode. RDASH want the ability to change it so that you can identify the different test/prod/dev environments like you could be...0 Reviewed by Alemba Product Manager
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Make Daily Stats link optional
Please can you make the Daily Stats link that takes us to the Daily Call Statistic 'report' optional, we'd like to not have is displayed on our navigation? They information is not helpful (and not accurate).0 Reviewed by Alemba Product Manager