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Add option to restrict Request reopen
In IPK the option to restrict Call Reopen was add in one of the later Feature Packs. Can that same functionality be added for Requests as well? Thanks In IPK the option to restrict Call Reopen was add in one of the later Feature Packs. Can that sa...0 Reviewed by Alemba Product Manager
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Please enhance the software to show a symbol also for Links from Call to request.
The field "Indicators" does not show a symbol for Calls when a Call is linked to a Request. Please enhance the software to show a symbol also for Links from Call to request. For Links from Calls to Calls a symbol is shown.0 Reviewed by Alemba Product Manager
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Separate timeout option be added to vFire Core for named licenses
I'd like to request that a separate timeout option be added to vFire Core for named licenses. It makes sense for concurrent licenses to time out, but since named licenses are dedicated to specific users there's no real benefit in forcing them to t...1 Reviewed by Alemba Product Manager
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Searching improvements
The customer would like to know if super search will be available in VSM. I.E. not having to select an entity when using the search function to the top right.0 Reviewed by Alemba Product Manager
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VSM and vFire call History do not show when automated system Emails or Pager messages are sent
VSM and vFire call History do not show when automated system Emails or Pager messages are sent. This is causing additional work when looking through the Activity Log to find the information relating to certain calls. What we are looking for is the...0
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Linked CIs showing in call service window.
Linked CIs showing in call service window. If a user selects a CI on a call, it should show up on the Knowledge panel in the service window. Today it only seems to show any articles linked by type. Knowledge article and call screen have the field ... -
Approval comments not showing on the Request Review screen.
An approval is completed, but the comments are not appearing in the 'Approval Comments' on the Request review screen. Screen shot is attached Customer approval comments are not visible in the portal to either the customer of the officer. Steps: - ...0 Reviewed by Alemba Product Manager
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Can we have an option in Surveys to create a ticket based on the response.
Can we have an option in Surveys to create a ticket based on the response. Could use Rules Builder to query the result from the Survey Possibly allow for multiple rules. Choose a template to create the call from based on these rules. Have a Mappin...0 Reviewed by Alemba Product Manager
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CI Search doesn’t have the ability to search on text?
CI Search doesn’t have the ability to search on text? Is this something that can be added, and would it be able to look into extension fields as well? At a minimum we would like to be able to search Description and anything out of the box. -
Version control for workflow templates
We would like version control for workflow templates0 Reviewed by Alemba Product Manager