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If a status has stop clock assigned, the analyst is not prompted for a reason
Only if an analyst manually suspends a call, is the analyst prompted for a reason. There is an existing idea - CORE-I-675 which could incorporate this added feature.0 Reviewed by Alemba Product Manager
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Refresh Searches with a Keyboard Shortcut
When doing a search (CMDB, Request, Call, etc.) there should be the ability to refresh the page using a keyboard shortcut (something like F5 does on most browsers).0 Reviewed by Alemba Product Manager
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Better View of Call History for Users
The call 'history' in SSP is too cluttered - users want to see the latest update to calls but the content of any responses/updates from analysts is mixed up with call forwarding, SLA application etc. There should be differentiation for the user be...2 Assigned to a Release
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Add Service Catalog to Search Fields Settings
Search Fields Settings provides improved searching capabilities for fields in the portal and in nano. The service catalog search in portal is currently not included as a field that can be configured in Search Fields Settings. Service actions can b...0 Reviewed by Alemba Product Manager
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Designer: Stop field refresh when switching between tabs
When switching between tabs in Designer, the list of fields (if it's selected) on the original tab you were on, refreshes. You have to select the Data field type at the top and scroll back down to where you were when you return to that screen. Whe...0 Reviewed by Alemba Product Manager
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Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...0 Reviewed by Alemba Product Manager
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external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...0 Reviewed by Alemba Product Manager
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QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...1 Reviewed by Alemba Product Manager
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Error Messages
Create a set of error messages and instructions which can be used in IIS configuration to replace the standard generated pages. This is to prevent any end users seeing a detailed technical error and instead see a nicely formatted and designed erro...0 Reviewed by Alemba Product Manager
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Suggested items in request catalogue search on self service
Hi, An idea from one of our managers. He believes the suggested knowledge feature on the call screen is fantastic. Could a form of that be incorporated into the request catalogue screen? We've got quite a lot of service actions now and anythin...0 Reviewed by Alemba Product Manager