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KB Article links in Task and Request History
When adding a KB article to a call the call history shows a link to the article. This is not present when adding a KB to a Task or a Request Need to add KNOWLEDGE_REF to CR_REQUEST_HISTORY and modify history to be same as Calls0 Awaiting Release Assignment
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Building a Parameter string for external procedure in Designer
It would be nice if we could build a parameter that is used in an external procedure in for example a section in designer and select it in the external procedure. Now we have to build the string by dragging in the needed fields in a E-mail templat...0 Reviewed by Alemba Product Manager
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Centralize in Designer the creation/edit/delete of rules (Create Conditions) used in Conditional Branches
It would be nice if you could create/ edit/ delete rules (Create Conditions) directly from the designer screen just like you could do for task and request screen. this also makes reuse of rules easier. a great plus would be if you also could see/r... -
Quick Solutions - Grouped by Resolver Group
Ability for quick solutions to be grouped by IPK resolver group ie specific quick solutions per team0 Reviewed by Alemba Product Manager
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Include Login ID in options for customer search on call/request screens
Currently it is possible to search for a user based on: Surname, Firstname Surname First Name Telephone Attribute 1 User Search When logging a call. A number of customers use login ID as a way of identifying users but to find them they need ...2 Awaiting Release Assignment
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Excel Grid style tool on screen designer
There are cases where information needs capturing within an incident or request that cannot be captured in traditional fields because the list of items is potentially endless. It would be useful to have a control that can be added onto any scree...0 Reviewed by Alemba Product Manager
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Format linked textarea fields
When i enter some HTML content into a text box, it does not come through formatted in linked fields. We use this to show fields from CMDB items on KB articles to reduce rework, but unfortunately it's only usable for plain unformatted text.0 Reviewed by Alemba Product Manager
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Show All Pilot groups a customer is a part of
It would be useful for the problem management to be able to see all pilot group memberships a customer has in one search. At the moment you have to click into a customers person record to see all listed pilot groups.0 Awaiting Release Assignment
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Bomgar Connector
We would like to have Chat sessions from Bomgar integrate with vFire Core.2 Reviewed by Alemba Product Manager
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Allow spell checker popup to be disabled
When typing an email using the email button in the left hand pane, the spell check menu pops up. Customer would like to disable this option.0 Reviewed by Alemba Product Manager