Include Login ID in options for customer search on call/request screens

Currently it is possible to search for a user based on:

 

  • Surname, Firstname
  • Surname
  • First Name
  • Telephone
  • Attribute 1
  • User Search

 

When logging a call.  A number of customers use login ID as a way of identifying users but to find them they need to also populate attribute 1, which then cannot be relabelled in the search/default search options.

  • Chris Ware
  • Mar 30 2017
  • Awaiting Release Assignment
vFire v9 / Unspecified
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  • Admin
    Dave Ball commented
    September 06, 2017 13:03

    This did not make v9.9 and is in the Product Backlog for inclusion in a future release.

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  • Admin
    Dave Ball commented
    March 31, 2017 12:56

    QD Fields in Core are planned to be the same as QD fields in the Self Service Portal in that you can configure which fields to search on and which columns to display. This is planned for v9.9 but as with all features the scheduled release is subject to change.

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