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Ability to email saved search results automatically on a schedule
To aid management information a saved search should be able to be automatically emailed from ASM on a schedule0 Reviewed by Alemba Product Manager
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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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Support native HTML in Self Service Pages option Menu
Customers would like the ability to be able to add html points via the designer for Self Service Pages. For instance to add a tel tag for direct telephone call to the service desk and for this to be able to be added to the my options section. At p... -
Allow SLA's to be calculated from a custom date field
Beverly Cutajar - APS Bank - 86795 Scenario: In the Call Submission Portal screen we have a ‘Received On’ date field which is mandatory. This field was created to show when the Incident was actually received as people in the organization can for e...
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Reviewed by Alemba Product Manager
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Expand functionality of field masks to allow for a specific number range
We would like to define a mask which will only accept the numbers 1-280 Reviewed by Alemba Product Manager
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Allow Analyst to Initiate a Teams Chat from within an Incident/Request
Can we have a feature that allows an analyst to initiate a teams chat from within the incident/request and all the chat details added to the call history? This would be a really useful feature.0 Reviewed by Alemba Product Manager
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Field Configuration - it would simplify things if a field could be set as "Required if Visible". That way the only rule you need to develop is the one to conditionally HIDE the field.
Example: "Field 2" is hidden if "Field 1" is "yes". However, if "Field 1" is "no" then "Field 2" is displayed and required. Today - you have to develop two specific rules to handle this. A 'Required if Visible" option would signficantly simplify t...0 Reviewed by Alemba Product Manager
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Prevent Mail Loops and Ignore Subjects through the UI
If an Officer sends an email to a Customer who has an "Out of office" response, this will likely log a new call as the subject line of the response email will not be recognised by vFire Core. In cases where the 'Incoming Email' server is configure...7 Awaiting Release Assignment
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Allow for reporting on Portal language
Simon Prew - 86258 Is it possible to obtain statistcs for the number of portal users who have used the multi language option to change their prefereed language Not currently possible due to the configuration being stored in Cookie Data -
Add Submit Another button to Request Review screen
Would make it easier to submit additional requests without having to go back to the home screen and reopen the request