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Self-Service Portal - Admin option to be able to see portal as specific user sees it
Often I need to troubleshoot an issue for a customer. It would be helpful to be able to see the portal as they see it - to see the same counts in the My Counts section, and to see only the service actions that they have the rights to see. Just lik...0 Reviewed by Alemba Product Manager
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Allow for reporting on Portal language
Simon Prew - 86258 Is it possible to obtain statistcs for the number of portal users who have used the multi language option to change their prefereed language Not currently possible due to the configuration being stored in Cookie Data0 Reviewed by Alemba Product Manager
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Self-Service Portal Service Catalog - Favorites Page
Provide the customer with the ability to mark specific service tiles as Favorites - and have them appear on their favorites page (similar to how promoted items appear on the Service Catalog landing page). This would be very helpful for organizatio...2 Awaiting Release Assignment
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Ability to remove notes incorrectly added to a call.
Occasionally we have analysts adding notes to calls different to what was intended. This can cause confusion for analysts searching for resolutions to existing problems or investigating call histories. We would like the ability to remove these ent...0 Awaiting Release Assignment
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Allow Analyst to Initiate a Teams Chat from within an Incident/Request
Can we have a feature that allows an analyst to initiate a teams chat from within the incident/request and all the chat details added to the call history? This would be a really useful feature.0 Reviewed by Alemba Product Manager
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Field Configuration - it would simplify things if a field could be set as "Required if Visible". That way the only rule you need to develop is the one to conditionally HIDE the field.
Example: "Field 2" is hidden if "Field 1" is "yes". However, if "Field 1" is "no" then "Field 2" is displayed and required. Today - you have to develop two specific rules to handle this. A 'Required if Visible" option would signficantly simplify t... -
Add Submit Another button to Request Review screen
Would make it easier to submit additional requests without having to go back to the home screen and reopen the request -
Prevent Mail Loops and Ignore Subjects through the UI
If an Officer sends an email to a Customer who has an "Out of office" response, this will likely log a new call as the subject line of the response email will not be recognised by vFire Core. In cases where the 'Incoming Email' server is configure...7 Awaiting Release Assignment
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Task deferrals linking and stopping SLA
Currently we are unable to defer tasks successfully meaning in these instances our requests are breaching SLA. If a request task is on hold (for example we are pending their agreed start date) we want to be able to defer the task like we can defer...0 Reviewed by Alemba Product Manager
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Resize and save Columns within Core
It would be really useful if we have the ability of resizing and saving the column sizes within Core on the call / request / task screens. Currently you can resize but when the screen refreshes it defaults back to the original settings again. This...1