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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
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VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...0 Reviewed by Alemba Product Manager
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Would like Stakeholders to be attached to KB articles. Need to distribute change notifications to others besides contributors
Lots of people involved with KB articles and no way to notify them2 Awaiting Release Assignment
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Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
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Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager
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SLA Target Time not available as field to import through designer
The SLA Target time would be useful to pull through on Call Review screens created within the designer -
Allow saved searches for contracts
We can currently use saved searches for Calls, requests, tasks and CMDB items. Can saved searches be extended to other entities such as contract search?0 Reviewed by Alemba Product Manager