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6
Vote
Edit fields after closure
It would be useful to be able to define fields that are editable after closure such as priority, type, reason, etc. to fix them for reporting purposes without having to re-open the calls/requests.
Created 01 Dec 12:24 by Guest
ASM10 / Core
0
Reviewed by Alemba Product Manager
5
Vote
Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...
Created 20 May 10:14 by Jamie Brown
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
5
Vote
Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...
Created 11 May 11:21 by Sara James
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
17
Vote
'Send back' an incomplete request submitted via self service
Sometimes when users make a request via the portal they don't complete all of the correct details. Provide the ability for an Analyst to 'Send Back' a request to the customer to fill in more details. A ‘please re-do this form’ if admin determines ...
Created 27 Jul 09:49 by Deleted User
vFire v9 / Service Catalog
0
Reviewed by Alemba Product Manager
19
Vote
Workflow designer improvements [4]- comments
I would love to be able to have a comments box that could be added anywhere in the workflow. The comments box would only display in the workflow template. I could leave notes for myself explaining why I did things a certain way – or who had reques...
Created 23 Jul 15:05 by Guest
vFire v9 / Workflow
1
Reviewed by Alemba Product Manager
17
Vote
Search custom text area fields
Searching custom text area fields would be useful because our end users would be able to find calls/requests/tasks results within vFire for screensets that may leverage custom text area fields. It would benefit all vFire customers that leverage cu...
Created 07 Jul 20:33 by Guest
vFire v9 / Search
1
Awaiting Release Assignment
4
Vote
Save Window Configuration
Add a link under Menu->Admin to save the current window configuration? Not just the column configuration, but which Searches & Outstanding Views are displayed when logging in? Currently this configuration is only saved when an Analyst logs ...
Created 24 Oct 01:18 by Guest
ASM10 / Sessions
0
Reviewed by Alemba Product Manager
3
Vote
New Field on Call Details Screen
Useful to track amount of time spent Chatting to the Customer on the Portal
Created 19 Apr 11:29 by Dave Ball
ASM10 / Chat
0
Reviewed by Alemba Product Manager
12
Vote
Splunk connector
Our organisation is moving towards using Splunk for analysis and monitoring. It would be very great if there was a Splunk connector with which to do things like log calls from events etc.
Created 06 Nov 00:50 by Ray Hibbert
vFire v9 / Connectors
3
Reviewed by Alemba Product Manager
2
Vote
Add Link Status and Parent Call No Fields to Advanced Call Search
Currently you can search and add to the view the columns Link (Status) and Parent Call No to show if its a parent/child and what the parent call ref is. But if you want to do an advanced search, you can't do it. So you have to search and manually ...
Created 09 Oct 12:53 by Guest
ASM10 / Search
0
Reviewed by Alemba Product Manager
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