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Ability to edit Call / Request information without taking action
Hi All, Currently a vFire Analyst / Officer needs to take action before they can edit the information within a ticket. Is it possible to add the functionality to edit ticket information (not the notes) without having to take action? E.g. ability t...1 Awaiting Release Assignment
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Approval Search - Show tasks over 4 weeks old (>4) or date selector
Customer feedback indicates that there's a reliance on received e-mails to keep track of what they've approved through the customer portal. Looking into the experience, I noted that the 'Search Approvals', 'Approval Search' screen only offers the ...0 Reviewed by Alemba Product Manager
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update subscriber group from a self service request
It would be useful for stakeholders outside of core admin to be able to update subscriber groups that give their team access to workflows - along with the automation to update the subscriber group from the request0 Reviewed by Alemba Product Manager
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Trying to use colours in calls outstanding. Suggest that you can colour by different statuses. See screenshot attached.
All users.0 Reviewed by Alemba Product Manager
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Link through to Service Catalog items from Call Categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...
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Reviewed by Alemba Product Manager
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when request is saved for later - canit be shown on the home page under section pending submitted
useful for the customer, as at then moment it disappears and they need to go and search for the unsubmitted forms - most of the time they forget they have already started one and then we end up with one submitted and a lot of unsubmitted requests ...0 Reviewed by Alemba Product Manager
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Bulk Update of Calls
Similar to the way the CMDB bulk update works, enable the user to do bulk updates of calls as required.1 Reviewed by Alemba Product Manager
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Matching Panel - have the ability to change the default configuration
Need the ability to save the configuration of the Matching Panel displayed when you view a call. Currently it always seems to default back to “Search On > Description”, “the Last 7 days”, the Filters hidden and when Filters expanded only “Open”...0 Reviewed by Alemba Product Manager
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Ability to configure the look and feel of the email approval buttons
When the approve email is delivered it has the three buttons: approve; open task and reject displayed at th bottom of the email ind to be able to green; grey and red respectively. It would be good to be able change the colour, style, wording etc f...1 Reviewed by Alemba Product Manager
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Chat Indicator in Self Service Portal
At present, if there is an analyst available, the Self Service Portal menu option will appear as simply Chat. If there are no analysts available, either because they are offline or dealing with other users, the option title will reflect the status...0 Reviewed by Alemba Product Manager