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Ability to set passwords from server console for items like integration platform, email servers
Ability to set passwords from server console for items like integration platform, email servers Customer has higher security requirements to allow people to access to these environments. Also they want to stop some people blanking passwords. May j...0
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Admin Audit for Integration Platform settings
Admin Audit for Integration Platform settings Users have various access levels to Admin and Integration settings. NGC would like to know who made changes for tracking. -
Customer wants a take action OLA using IPK override times for P1 and P2 tickets.
Customer wants a take action OLA using IPK override times for P1 and P2 tickets. However, the system will not allow me to configure just a take action OLA with IPK override clocks configured without also configuring a resolve OLA. A warning messag...0
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Physical Status when forwarding calls internally
Physical Status when forwarding calls internally Hi SD, I think there is a bug in the call outstanding views in VSM v9.1.6. It looks to be the same in 9.1.9. When a call is forwarded to my officer account, the physical status should be "forwarded ...0 Awaiting Release Assignment
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Call priority default values are being saved to the history,
When creating a VSM call ticket the default priority is set to 'P3'. During the creation the agents are required to select the call urgency and impact which may change the priority value. Once the call is completed and saved for the first time the... -
Notify when attachment added to a request
Is there any way to add somthing to an email template to notify officers if a request has an attchement added to it? We have tried the ATTACHMENT_IND but this does not seem to work? I suspect this is not possible but wanted to check with you. -
Service Request emails to go to current officer aswell as designated recipients.
When a customer update a Service Request by email the update notification (message 1003) is sent to the Forward to recipient (goup or user) . WFP would also like the email to go to the current officer. When a customer update a Service Request by e... -
Enhancement to have the ability to filter the officers and groups when forwarding a call, task or request
IPK Workflow Rules not triggered when an External Officer completes a call in the external portal. When an external officer completes a call in the portal the only thing that changes is the Physical Status of the call to 'External Action Completed... -
Hide server, database, user id and password on connection messages
For security reasons, we would like the server, database, user id and password fields to not display on VSM SQL connection error messages. (See example attached). -
Workflow processing message
When assigning a incident internally we receive a message about allowing the workflow process to continue or not - Can this be removed for a particular partition only and allow users to manually select an officer or group?