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Person template applied to new customers created via incoming email
Person template applied to new customers created via incoming email Can you please tell me where I can specify what Person template is used when a Customer is created via incoming email – I can’t see a setting for it anywhere! Customer would like ...0 Awaiting Release Assignment
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Add Oracle option to change size of network packets
Request to add to extra setting in Oracle advanced settings to allow customer to change the size of network packets between the application and database server. So just requesting the ability to do this when setting up the oracle connection and so...0
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Warning message when LDAP server throws an error
LDAP server will throw an error if it tries to connect for any reason and fails. It will retry and if it succeeds we should not throw the original error. Maybe just a warning. Throw an error if it fails completely.0 Awaiting Release Assignment
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Add an Expand All/Collapse All button in Admin Explorer
Add an Expand All/Collapse All button in Admin as there are a number of explorer options May need to add new icons in the explorer control like the Home button and expose for Admin. Or could put buttons on the home screen in admin. -
Add Officers to Groups in Admin
Customer would like the ability to be able to add Officers to Groups from Admin. -
Ability to choose which email message types a user can get.
Ability to choose which email message types a user can get. Can add note (or customer can do this) to say they are subscribed. A Messaging page in the app for users to subscribe based on message type. -
It would be really useful to be able to configure PersonCoreEntity attribute PersonExcludedTemplateFields manually
It would be really useful to be able to configure PersonCoreEntity attribute PersonExcludedTemplateFields manually. The reason is that there might be some other fields which are not required to be copied from template to a person record. "DELEGATI...0
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Ability to set passwords from server console for items like integration platform, email servers
Ability to set passwords from server console for items like integration platform, email servers Customer has higher security requirements to allow people to access to these environments. Also they want to stop some people blanking passwords. May j...0
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Admin Audit for Integration Platform settings
Admin Audit for Integration Platform settings Users have various access levels to Admin and Integration settings. NGC would like to know who made changes for tracking. -
Customer wants a take action OLA using IPK override times for P1 and P2 tickets.
Customer wants a take action OLA using IPK override times for P1 and P2 tickets. However, the system will not allow me to configure just a take action OLA with IPK override clocks configured without also configuring a resolve OLA. A warning messag...0