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Add an Expand All/Collapse All button in Admin Explorer
Add an Expand All/Collapse All button in Admin as there are a number of explorer options May need to add new icons in the explorer control like the Home button and expose for Admin. Or could put buttons on the home screen in admin.0 Awaiting Release Assignment
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Add Officers to Groups in Admin
Customer would like the ability to be able to add Officers to Groups from Admin. -
Ability to choose which email message types a user can get.
Ability to choose which email message types a user can get. Can add note (or customer can do this) to say they are subscribed. A Messaging page in the app for users to subscribe based on message type. -
It would be really useful to be able to configure PersonCoreEntity attribute PersonExcludedTemplateFields manually
It would be really useful to be able to configure PersonCoreEntity attribute PersonExcludedTemplateFields manually. The reason is that there might be some other fields which are not required to be copied from template to a person record. "DELEGATI...0
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Ability to set passwords from server console for items like integration platform, email servers
Ability to set passwords from server console for items like integration platform, email servers Customer has higher security requirements to allow people to access to these environments. Also they want to stop some people blanking passwords. May j...0
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Admin Audit for Integration Platform settings
Admin Audit for Integration Platform settings Users have various access levels to Admin and Integration settings. NGC would like to know who made changes for tracking. -
Customer wants a take action OLA using IPK override times for P1 and P2 tickets.
Customer wants a take action OLA using IPK override times for P1 and P2 tickets. However, the system will not allow me to configure just a take action OLA with IPK override clocks configured without also configuring a resolve OLA. A warning messag...0
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Physical Status when forwarding calls internally
Physical Status when forwarding calls internally Hi SD, I think there is a bug in the call outstanding views in VSM v9.1.6. It looks to be the same in 9.1.9. When a call is forwarded to my officer account, the physical status should be "forwarded ...0 Awaiting Release Assignment
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Call priority default values are being saved to the history,
When creating a VSM call ticket the default priority is set to 'P3'. During the creation the agents are required to select the call urgency and impact which may change the priority value. Once the call is completed and saved for the first time the... -
Notify when attachment added to a request
Is there any way to add somthing to an email template to notify officers if a request has an attchement added to it? We have tried the ATTACHMENT_IND but this does not seem to work? I suspect this is not possible but wanted to check with you.