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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
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Add BB Feed across Top of screen
Currently the BB/news desk feed is only visible in portal and on Nano but agents in core need to be able to see it too. Current trends in application views are that all the data should be visible on the screen at the same time. Important notificat...0 Reviewed by Alemba Product Manager
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Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on...0 Reviewed by Alemba Product Manager
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Dates in Email Templates
I use a date field in a message template – this shows the date, but also a time. Because only a date is used it defaults to also including 12:00AM. Would it be possible in the future to have it only show a date?0 Reviewed by Alemba Product Manager
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Include call update details in the call history
Include details regarding which fields were updated in the call's history. For instance, it would be helpful to know what a call's type was originally set as and what it was changed to when a call is updated. This same functionality would be benef...0 Reviewed by Alemba Product Manager
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Shorter Dates in date field columns
Can we use a shorter date format for the date columns? Using the long format takes up too much space. It looks nice, but is not very practical. Better formats could be dd Mon YY HH:MM ( e.g. 6 Oct 20 09:00), DD-MON-YY HH:MM (e.g. 06-OCT-20 09:00) ... -
Ability to Clone Rules in Designer
It would be nice to be able to clone, save or copy rules in designer if needed0 Awaiting Release Assignment
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Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.0 Reviewed by Alemba Product Manager
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Allow KB Authors to specify contributors
Currently the auther of an article is the person who created the article, notifications for review etc are sent to this person. Furthermore, constibutors can only be added by the person actually editing the article, which can be difficult dependin...
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Reviewed by Alemba Product Manager
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Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits
Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work t...0 Reviewed by Alemba Product Manager