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Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker0 Reviewed by Alemba Product Manager
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Filters on all fields made visible on SSP my calls, my approvals etc
Our customer have feedback that it would be useful to them to have a filter option so they could group similar case types together. e.g. as we have single portal but multiple partitions and business support areas (IT, HR, Finance) they find it dif...0 Reviewed by Alemba Product Manager
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Share Rules between screens of the same screen set
Any rules that are created for a specific screen set should be available to all other screens of the same screen set. e.g. I create a number of rules that hide fields based on a specific value on a portal screen, those same rules should be availab...0 Awaiting Release Assignment
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Customer Portal - Calendar Addition
We would love it if it was possible to have a calendar that is Customer facing on the Customer Portal so that we could add in when there was going to be Planned Outages of certain systems so that the Customer's could have a place to check to see i...4 Reviewed by Alemba Product Manager
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Change Calendar to show change freezes
We'd like to be able to see change freeze periods on our forward schedule of change calendar.Our change manager often gets asked when change freezes are by analysts so it would be great if there were somewhere they could check in Alemba, or get pr...
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Reviewed by Alemba Product Manager
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The customer would like the ability to use radio buttons on screen designs
The customer would like the ability to use radio buttons on screen designs. This would be available as a new option in the "create new field" section of designer and you would be able to select a list just like when creating a drop down, list box ...0 Awaiting Release Assignment
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Block editing of Active Directory Polled Person Records
Enable analysts to edit all person records except for those polled from Active Directory. Editing these records causes issues with the poll the next day.0 Reviewed by Alemba Product Manager
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Add BB Feed across Top of screen
Currently the BB/news desk feed is only visible in portal and on Nano but agents in core need to be able to see it too. Current trends in application views are that all the data should be visible on the screen at the same time. Important notificat...0 Reviewed by Alemba Product Manager
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Reporting Plugin for Excel
It would be really useful to have a plug-in for Excel that attached to the Reporting views and allowed easy manipulation of the data within Excel. Sugar have one that is an exact equivalent for what we could do: http://support.sugarcrm.com/02_Docu...1 Awaiting Release Assignment
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Dates in Email Templates
I use a date field in a message template – this shows the date, but also a time. Because only a date is used it defaults to also including 12:00AM. Would it be possible in the future to have it only show a date?0 Reviewed by Alemba Product Manager