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Customer Portal - Calendar Addition
We would love it if it was possible to have a calendar that is Customer facing on the Customer Portal so that we could add in when there was going to be Planned Outages of certain systems so that the Customer's could have a place to check to see i...4 Reviewed by Alemba Product Manager
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The customer would like the ability to use radio buttons on screen designs
The customer would like the ability to use radio buttons on screen designs. This would be available as a new option in the "create new field" section of designer and you would be able to select a list just like when creating a drop down, list box ...0 Awaiting Release Assignment
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Reporting Plugin for Excel
It would be really useful to have a plug-in for Excel that attached to the Reporting views and allowed easy manipulation of the data within Excel. Sugar have one that is an exact equivalent for what we could do: http://support.sugarcrm.com/02_Docu...1 Awaiting Release Assignment
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Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on... -
Add ability to watch tasks and requests
managers are as keen to monitor progress against tasks and requests as they are calls.0 Awaiting Release Assignment
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Calls: Allow suspension of parent to apply to linked children
It would be useful when dealing with a parent and child linked set of calls that the suspension of the parent should have an option to also suspend the child calls so that the linking means that you don't have to deal with all calls individually0 Reviewed by Alemba Product Manager
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Ability to amend the screen displayed after a Call is logged from the Self Service Portal in Designer
Currently you can amend the Call Submission screen and the Review screen, but not the LiteCallDetailsOut.htm which is displayed immediately after the call is logged.0 Reviewed by Alemba Product Manager
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Enable adding custom fields on the column heading on the Federated CMDB Pending Import
In the Federated CMDB Pending Import, we can only see the Hostname from the Resource Column heading. There are Column fields from the Pending Import that the client want to look at like their custom field as part of the report. Our client have a c...0 Reviewed by Alemba Product Manager
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Bulk Suspend Tickets
When a problem job is created and children are linked to it, then these jobs are forwarded to the team that is investigating the issue. We can bulk close these jobs and can close them by closing the parent but cannot highlight a few jobs from the ... -
The Service catalog search screen should be available is designer for editing
The service catalog search screen should be available in designer so that changes can be made to the items displayed. For example, removing the option to click on the tile to review to the item or change the link to display a different screen.0 Reviewed by Alemba Product Manager