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Manage Subscriber Groups
List members, add members remove members using Rest API0 Reviewed by Alemba Product Manager
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Analyst able to create Teams/Livechat discussions and record in tickets
Users can instigate Teams and live chats from the portal. ability for the analyst to be able to instigate those chats with the same record into ticket features.0 Reviewed by Alemba Product Manager
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Linking KA Updates Call Attributes for Consistent Reporting
Our global service desks and operation centers rely heavily on knowledge articles (KA) and use knowledge-centered support activities, each call must be linked to a KA prior to escalation and closure. To help with the consistency of our reporting w...0 Reviewed by Alemba Product Manager
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Configure IPK/Workflow Groups To Email Upon Forward
We have had many requests for teams who do not receive a high number of tickets to be emailed whenever a call or task is assigned or forwarded to them. It would be helpful to allow admins to toggle this in the IPK/workflow group admin section, so ...0 Reviewed by Alemba Product Manager
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It would be really nice to have an extra attribute in a person delegation settings - delegation end date/time.
Enhancement Request (for your consideration only). It would be really nice to have an extra attribute in a person delegation settings - delegation end date/time. Usually when you make delegation active, you already know when this delegation should...1 Reviewed by Alemba Product Manager
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CC Function (Email Received)
CC Function (Email Received) When an email is opened that has been sent from a call people copied in are not visible.0 Awaiting Release Assignment
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Alemba API - Field Propoerties
It is not currently possible to determine whether a field is added onto a specific screen or get any details on its properties via the API. This would be very useful for more complex integrations such as chatbots where the screen model could be bu...0 Reviewed by Alemba Product Manager
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Ability to make email box on call closure screen checked by default for calls logged using standard call logging
Organizations like to ensure that an email is sent to a customer on call closure. Currently the analyst has to check the email box each time. System settings or access to the screen by designer is desired to control whether or not this checkbox is...1 Reviewed by Alemba Product Manager
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Person Search Field - search for disabled records too
When defining a person search field - it would be beneficial to be able to tell the specific extension field that disabled records should be searched too. The current search field by default is limited to searching only active records. I want to b...0 Reviewed by Alemba Product Manager
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Modify who is notified when the note is added via the portal
Currently when a note is added to a task, the manager of the CR is notified. If possible can this be amended so that it can be modified as to who is notified when the note is added via the portal. The manager of the change is not always the correc...1 Reviewed by Alemba Product Manager