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Improve Archive Feature
Currently the call archive process is a destructive process. Would like to see this improved so you do not lose attachments or links when calls are archived. without attachments, it prevents our use of the process as that is an integral part of th...0 Awaiting Release Assignment
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Knowledge link via email communication
We would like the ability to be able to link directly to a KB article when corresponding with a user via the email option within a ticket. As we currently aren't able to link KB's to custom fields the users are not always seeing/using the relevant...0 Reviewed by Alemba Product Manager
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Enable both start typing and dropdown on a multi-search field
Currently the multi-search field only provides the 'start typing' option however we would like it to also feature the dropdown option, the same as the single-search field. This will enable users to either select from the list presented or start ty... -
Bulk update/integration of CMDB item stakeholders
We use CMDB items for our request types and currently there is no functionality to bulk upload/update the stakeholders (workflow groups) e.g. Team to action / IT Approval groups. We are currently about to upload a further 50 request types which me... -
Customization of columns; ability to customise the size of columns on search and multi-search fields.
There are instances where the title of a CMDB item exceeds the visible character length for the columns on search fields. This limitation is experienced on the portal. The ability to customize the width of the columns displayed would help presenta...0 Reviewed by Alemba Product Manager
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Expand who can be notified for Request note/Attachments updates
Beverley Cutajar - 86413 - APS Bank Currently only the current analyst of the request recieves updates for notes/attachments added0 Reviewed by Alemba Product Manager
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Add the Call Closure screen, or all other screens, to the Designer so that it can be customized easily.
We are a bit limited by the fact that not all screens can be accessed via designer when simple customization needs to be done on these screens. Need to add a simple checkbox to the Closure Screen, but the form is not there.2 Awaiting Release Assignment
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Workflow Template - Undo Feature
In Hermes 10.6.8 The Dependency diagram saves each action such as deleting a task, therefore it would be useful to also include an Undo Feature in case an action is accidentally performed.
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Reviewed by Alemba Product Manager
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Give Users Ability to Clone Requests in Portal
We've had a direct feature request from an end user to be able to clone old requests they have logged in the portal. This would benefit repetitive change requests, as well as our particular use case (repetitive travel requests logged by administra...0 Reviewed by Alemba Product Manager
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Notify the new user when the user is changed on a case
When a new user is selected for a case, we currently have to manually send them a message to notify them that we are working on the case for them. It would be helpful if a message (such as Call Logged to User) could be automatically be sent when t...0 Reviewed by Alemba Product Manager