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Designer: Stop field refresh when switching between tabs
When switching between tabs in Designer, the list of fields (if it's selected) on the original tab you were on, refreshes. You have to select the Data field type at the top and scroll back down to where you were when you return to that screen. Whe...0 Reviewed by Alemba Product Manager
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Option to select shortened version in TYPE field
Since upgrading to vFire 9.10.3 I have noticed a change in the way a CMDB Hardware asset record - 'TYPE' field has changed to display the full path, so for example Configuration Item / Peripheral/ External Disk Drive is now shown, when pre-upgrade...0 Reviewed by Alemba Product Manager
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If a status has stop clock assigned, the analyst is not prompted for a reason
Only if an analyst manually suspends a call, is the analyst prompted for a reason. There is an existing idea - CORE-I-675 which could incorporate this added feature.0 Reviewed by Alemba Product Manager
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Error Messages
Create a set of error messages and instructions which can be used in IIS configuration to replace the standard generated pages. This is to prevent any end users seeing a detailed technical error and instead see a nicely formatted and designed erro...0 Reviewed by Alemba Product Manager
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Timestamp save indicator on Admin screens
Have a timestamp (similar to designer screen update) or similar as confirmation that save has committed across ALL Core Admin screens. This was raised by one of my clients with regards to wanting a save confirmation on the SysAdmin>IPK Manageme... -
Refresh Searches with a Keyboard Shortcut
When doing a search (CMDB, Request, Call, etc.) there should be the ability to refresh the page using a keyboard shortcut (something like F5 does on most browsers).0 Reviewed by Alemba Product Manager
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Add Service Catalog to Search Fields Settings
Search Fields Settings provides improved searching capabilities for fields in the portal and in nano. The service catalog search in portal is currently not included as a field that can be configured in Search Fields Settings. Service actions can b...0 Reviewed by Alemba Product Manager
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Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...0 Reviewed by Alemba Product Manager
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QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...1 Reviewed by Alemba Product Manager
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Time sheet improvements
Currently, when a call/request/task is open in edit mode, the system counts this as time spent working on the item for the timesheet functionality within the tool. There should be an option to turn this off so that only time added by analysts is w...
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Reviewed by Alemba Product Manager