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Change a Request Service Action / Screen set once submitted
We currently have our requests setup so the user picks the category (service action) they would like to raise a ticket against e.g. Account Changes / Devices and Equipment. Within these we have CMDB items which relate to the associated request typ...0
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See what analyst has what call
We can't easily look at teams queues and work out... What analyst has ownership of a call, or has had a call assigned to them. what calls are in the main team queue but not assigned to, or being worked on by anyone. This is a really basic need, an...1
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Add ability to include Call attachments when sending emails via IPK Workflow Rules
It would be useful to be able to include any Call attachments when sending notifications via the IPK Workflow Rules. We have some use cases where we send emails to external recipients and they have requested that they also receive the attachments....0
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Add person to subscriber group in Workflow Manage CMDB Task
Low - 90654 - Mike Smith - GMP Would like to be able to use a workflow to add people to subscriber groups0
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Audit logs for integration activities
We would like to have an audit log for integration where we can review when passwords / integration settings were changed and by which account. -
Could we get a light and dark theme for customer portal?
Currently only available to Core users -
Ability for customers to cancel a Service Request via the Customer Portal
Currently users only have the ability to cancel an IPK ticket but we want the ability for them to also be able to close off a service request if it is no longer required. -
Allow search filters to survive logout - login
Until recently, the search filters under calls outstanding would survive logout - login. In the newest update, this feature was disabled. I suggest that this be a selectable feature, not a forced change. Our agents now need to set up their filters...0 Reviewed by Alemba Product Manager
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Ability to see what CMDB items a user has assigned at task\request level
Would like a leaver process that from the request workflow can identify what assets the leaver has assigned to manage the message template and the receiving task of assets.1 Reviewed by Alemba Product Manager
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to be able to supply a list of what CMDB items are assigned to the customer
to be able to supply a list of what CMDB items are assigned to the customer without them having to slect the asset number from a list. Once they enter the portal a list of their items to be displayed on the forms1 Reviewed by Alemba Product Manager