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Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de...0 Reviewed by Alemba Product Manager
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Static tick boxes on searches
It would be useful to be able to control the visibility of tick boxes that appear at the top of the search criteria windows within the various searches within the system. Although there is the ability to collapse the entire section, some of the ti...0 Reviewed by Alemba Product Manager
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search dates logged date to needs to pm by default
search dates need to be back to am/pm like 9.11.1 at the moment in the from and to the default is 12.ooam when it used to default to the full 24hours 12pm if searching on the logged date to...its annoying having to remember to change it now0 Reviewed by Alemba Product Manager
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Global search to search service catalogue keywords
It would be good to have a keywords field on service actions which could be included in portal global searches. At the moment it searches title and description. These are both visible to customers so aren't good places to include synonyms etc. For...0 Reviewed by Alemba Product Manager
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Show All Pilot groups a customer is a part of
It would be useful for the problem management to be able to see all pilot group memberships a customer has in one search. At the moment you have to click into a customers person record to see all listed pilot groups.0 Awaiting Release Assignment
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Expand the text search options to search all fields on the Call/Request/Task
In v10 the searches only search the call/Request description. Calls or requests where it could be for someone other than the requester have custom fields for that persons name but the analysts will have no way of knowing what fields I have used on...
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Reviewed by Alemba Product Manager
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Ability to add a number of related calls column
To know the number of calls related to another call. You have to open the call and go to linking. Could there be an easier way, such as having the ability to add a "number of related calls" column when searching for calls please.0 Reviewed by Alemba Product Manager
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History description only shows first line
When viewing calls/requests/tasks in a search or outstanding view, the history description and short history only contain the first line of the latest update which is usually the system generated line of [Call Updated] or [Call Actioned]. It would...