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Knowledge Management Capability Enhancements
KM is ASM lacks the ability to show in search results which articles have received feedback, who the Author is, and what the feedback rating or hit count is. Being able to search and filter by these criteria is vital to effectively managing the KB...
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Reviewed by Alemba Product Manager
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Add feedback indicator and/or rating to KB Article Administration Search Results
Currently it is not possible to filter for articles with feedback or to see articles with negative feedback. It is important to be able to easily see these articles.
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Reviewed by Alemba Product Manager
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Automatic Notification when new KB item is published
When a new KB item is created, we would like an email notification to be sent to a particular group. There is an option for this to occur manually, but we would like automatic email. We would like our service desk team to be aware of any new knowl...0 Reviewed by Alemba Product Manager
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Linking KA Updates Call Attributes for Consistent Reporting
Our global service desks and operation centers rely heavily on knowledge articles (KA) and use knowledge-centered support activities, each call must be linked to a KA prior to escalation and closure. To help with the consistency of our reporting w...0 Reviewed by Alemba Product Manager
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Make KB Review screens in Core editable
We can add custom fields to KB screens in Core but those custom fields cannot be added to the KB review screen in core which renders the custom field of little use in practice.
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Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
ASM Knowledge administration should allow you to display the same fields in the results that are in your search criteria.
I can search in the Knowledge Administration search by "Created By". But I can't display this field in the search results. In my opinion, I should be able to add any field to the search results that I use in the criteria for searching.0 Reviewed by Alemba Product Manager
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KB Article Type to use same type tier control as IPK (v10.3.3 onwards)
Setting an article type (profile) that has tier is not intuitive. Actually it is not easy to set it at all as you have to click on the actual arrow to get to the next tier of entry types to appear, which does not feel intuitive.0 Reviewed by Alemba Product Manager
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Standardise the terminology of Knowledge Base & Knowledge Bank
The correct terminology (in our opinion) should be "Knowledge Base", but ASM uses "Knowledge Base" and "Knowledge Bank" interchangeably. "Knowledge Base" is referred to 13 times across seven different files; "Knowledge Bank" is referred to 42 ti...0 Reviewed by Alemba Product Manager